Customer Services Representative

5 days ago


Logan City, Australia Worldgate LLC Full time

As a Customer Service Representative, you'll be Worldgate voice and use empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. See an opportunity to improve customer trust at scale or your own team's efficiency? Self-starters who identify and solve problems thrive and have a unique role as our customers' voice.

**Responsibilities**:

- Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Analyze data to identify improvement opportunities and create plans to achieve higher performance
- Other duties as required or assigned

**Qualifications**:

- Must work in last 2years
- Must live in Australia
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- 3 years working experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be detail-oriented and possess an overall happy disposition
- Training Provided byWorldgate

**Additional benefits and information for this role**:

- Remuneration (Market Leading)
- Medicare
- Employee Assistance Programme (EAP)
- Family Friendly Rosters
- Job Offer Signup Bonus
- Remote area salary packaging benefits available
- Flexible working;
- Extended holiday allowance;
- Strong corporate benefits package.



  • Logan City, Australia OZK Cleaning Services Full time

    OZK Cleaning Services is a commercial cleaning company that offers a supportive and vibrant work environment. We are proud to deliver high quality services to our customers and we are currently expanding our business. We are looking to appoint an experienced and reliable Customer Service Manager / Sales Representative to deal with our existing and potential...


  • Logan City, Queensland, Australia The Reject Shop Full time

    Job OverviewThe Reject Shop is a well-known Australian discount variety retailer that aims to help Australians save money every day. We are seeking a dynamic and friendly customer service representative to join our team.


  • Logan City, Queensland, Australia Ghanda Clothing Full time

    Ghanda Clothing is looking for a skilled Customer Service Representative to provide exceptional customer experiences. The successful candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a team environment.ResponsibilitiesThe ideal candidate will:Respond promptly to customer inquiries, addressing...


  • Logan City, Queensland, Australia BWS Full time

    About the OpportunityWe're looking for a motivated and enthusiastic Customer Service Representative to join our team at BWS.As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and promoting our products to our valued customers.With a strong focus on teamwork, you will be required to work closely with...


  • Logan City, Queensland, Australia Cox Purtell Staffing Services Full time

    About the RoleThis is an excellent opportunity for a motivated and customer-centric individual to join Cox Purtell as a Showroom Consultant. The successful candidate will be responsible for delivering exceptional customer service, developing existing and new customers, and maintaining the showroom's appearance and organization.The ideal candidate will have...


  • Logan City, Australia Public Sector People Full time

    Calling all customer service / contact centre professionals - Multiple opportunities - Unreal work culture. **Public Sector People** are working with a local council in the south suburbs of Brisbane (LOGAN) to recruit **MULTIPLE Call Centre team **members for a small project of work with the possibly of extension and long-term opportunities. This role is...


  • Logan City, Queensland, Australia Freedom Fuels Pty Full time

    About Freedom FuelsAs an independent petroleum company, we have 40 Fuel & Convenience retail outlets across Queensland and northern New South Wales. We're part of the Idemitsu Kosan Co Ltd group of companies, operating in various areas including retailing, terminal operations, wholesale, and commercial distribution.We're looking for a reliable individual...


  • Logan City, Queensland, Australia Ampol Limited Full time

    As a Retail Team Member at Ampol Limited, you will be part of a diverse and inclusive team that values individual contributions and fosters a culture of respect and understanding.About Us:We're a leading convenience retailer in Australia, dedicated to making life easier for our customers.We offer comprehensive training and support to help you succeed in your...


  • City of Marion, Australia Drakes Supermarkets Full time

    About This RoleWe are looking for a Customer Service Representative to join our team at Drakes Supermarkets. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints and concerns, and contributing to the success of our store.Main Responsibilities:To engage with customers, respond...


  • Logan City, Queensland, Australia Euro Garages Full time

    About Euro GaragesWe are a leading fuel and convenience retailer in Europe and the US, with a presence in Australia since 2019.Our mission is to deliver a modern consumer retail offer and become your chosen destination for quality food, coffee, and fuel.Salary and BenefitsWe offer a competitive pay rate of $33.99 per hour for adult team members aged 20 years...


  • Campbelltown City Council, Australia The Reject Shop Full time

    About UsThe Reject Shop is a well-known Australian discount variety retailer that helps Australians save money every day. We are committed to having the right team and being one team, working together to bring joy to every occasion.We believe in embracing ownership and taking action to achieve our goals, which is why we're looking for a talented individual...


  • Logan City, Australia Austcorp Executive Full time

    National family owned and operated business - Manufacturer of building supplies - Grow and develop with this supportive company **Company Overview**: Our client is a leading family owned and operated building supplies company, specializing in providing high-quality construction materials and exceptional service to their valued customers. To strengthen...


  • City of Greater Dandenong, Australia Officeworks Ltd Full time

    As a Customer Service Representative at Officeworks Ltd, you will be responsible for providing expert advice to customers in a broad range of products and services, while also working as a proud Officeworks brand ambassador.About the JobThis role requires a high level of communication and interpersonal skills, as well as the ability to work independently and...


  • Melbourne City Centre, Australia Lendlease Full time

    Atherstone by Lendlease is a thriving master planned community on the doorstep of the emerging Cobblebank CBD located in the booming west just 42 kms from Melbourne. - We have an immediate need for a self-driven and committed Customer Service Representative to join our successful Atherstone Sales team.- As the Customer Service Representative, you will...


  • City of Parramatta Council, Australia Parra Leagues Group Full time

    Parramatta Leagues Club Group is seeking Customer Service Representatives for roles in our Food & Beverage and Gaming Departments across multiple venues. We're looking for individuals who can engage with customers, manage orders, and provide excellent service.As a Customer Service Representative, you will be responsible for:Managing food and beverage...


  • City of Darebin, Australia TekMed Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for clients, you will play a crucial role in delivering exceptional customer experiences.Responsibilities will include responding to client inquiries, resolving issues in a timely and professional manner, and...


  • City of Port Adelaide Enfield, Australia Royal Australasian College of Surgeons (RACS) Full time

    As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and ensuring that every customer leaves the store satisfied.Key ResponsibilitiesProcess all sales through POS accurately and maintain visual merchandising standards.Work closely with the Shop Manager to drive sales and reach targets, as well as...


  • Rural City of Benalla, Australia Wild Recruitment Full time

    At Wild Recruitment, we're seeking a professional Customer Service Representative to join our team in Portsmouth.This role involves handling inbound calls and providing exceptional customer service. The successful candidate will have the opportunity to earn additional money for successfully upselling services to customers.Main responsibilities...


  • City of Mount Gambier, Australia Westpac Group Full time

    Welcome to Westpac Group, where you can grow your career and make a real difference in the lives of our customers. We're seeking a talented Customer Service Representative to join our team at our Mount Gambier branch.As a Customer Service Representative with Westpac Group, you'll be at the forefront of delivering exceptional customer experiences. You'll...


  • City of Moreton Bay, Australia BS1 6EU Full time

    We are seeking a highly motivated and organized individual to fill the role of CUSTOMER SERVICE REPRESENTATIVE. The successful candidate will provide exceptional customer service, maintain store appearance, and support sales activities.About the job:The ideal candidate will have strong communication skills, ability to multitask, and a keen eye for...