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IT Business Application Specialist

2 weeks ago


Parramatta Park, Queensland, Australia beBeeAnalyst Full time $70,000 - $80,000
Job Title: Applications Support Analyst

Harvey Norman seeks a skilled Applications Support Analyst to join our team. In this role, you will provide second-level support for a diverse portfolio of business applications, ensuring that corporate teams, franchisees, and international customers can maximise and leverage these applications effectively.

This position requires flexibility and the ability to work extended hours as part of an on-call roster when necessary. As a key member of our IT team, you will be responsible for providing technical support on queries in franchisees locally, internationally, and in corporate offices.

Key Responsibilities:
  • Provide technical support on queries in franchisees locally, internationally, and in corporate offices.
  • Register, track, troubleshoot, and resolve incidents and requests using service management systems through to resolution.
  • Assist in identifying and diagnosing underlying causes to recurring problems.
  • Coordinate requests for application enhancements from the business and escalate accordingly.
  • Document and update Application Support procedures and instructions.

As a successful candidate, you will bring experience from a similar IT-based role where you have consistently delivered exceptional customer service and demonstrated a passion for achieving excellent outcomes. You will also have a strong understanding of IT Service Management systems and experience in supporting business management solutions (ERP), preferably MS Dynamics 365 Business Central.

We offer a supportive team environment that celebrates diversity and promotes a healthy work-life balance. This opportunity will provide professional development and career progression, experience working with an iconic Australian brand with global success in NZ, Asia, and Europe, and salary packaging and novated leasing options for eligible employees.