Customer Journey Specialist

7 days ago

Melbourne, Victoria, Australia beBeeMarketing Full time $90,000 - $120,000

We are reimagining energy for people and our planet. Our mission is to deliver innovative solutions that transform the future of mobility, energy and services for our customers.

The ideal candidate will have a strong educational background in Business or Marketing, coupled with at least 3 years of experience in Customer Relationship Management (CRM) and Direct Marketing Automation systems.

Key responsibilities include:

  • Developing customer journey maps and automation workflows across Australia and New Zealand.
  • Building and managing customer segment lists to optimize marketing efforts.
  • Understanding customer life-cycle behavior outcomes to identify tailored messaging and offers.
  • Preparing performance reports for CRM initiatives and campaigns.
  • Collaborating with local, global and external teams to ensure best practice customer journeys.
  • Exploring new campaign methods, testing and learning initiatives to improve critical metrics.

About You:

  • Degree in Business or Marketing.
  • Minimum 3 years' experience in CRM/Direct Marketing and Marketing Automation systems.
  • Proficiency in SQL, HTML or CSS programming languages.
  • Hands-on experience building and implementing marketing automation programs.
  • Experience in customer management including segmentation, acquisition and retention strategies.

Why Work with Us?

We value diversity and inclusivity in our team and strive to create an environment where everyone feels respected and treated fairly.

We offer flexible working options, generous parental leave policies, excellent retirement benefits and more to help you achieve a better work-life balance.

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