Client Growth Manager
3 weeks ago
About the Role
Norton Rose Fulbright is a leading global legal practice with a strong focus on client relationships. We are seeking a skilled Client Growth Manager to join our team.
The successful candidate will be responsible for ensuring effective account management of client relationships, continually seeking opportunities for client growth, and managing bid and tender activity. They will work closely with the marketing and business development teams to support other programs and initiatives.
Key Responsibilities
- Develop account management plans for allocated clients, focusing on retention, growth, and/or increased profitability as appropriate.
- Work with the digital and events teams to manage the organization and execution of unique key client experiences, events, and hospitality.
- Contribute to the firm's overall client experience program, including the management and execution of the firm's client listening program, client experience journey mapping, and working with the Client Board.
- Project manage and deliver bids and tenders for allocated clients, with support from other BD team members and the strategic bids team as appropriate.
Requirements
- Strong understanding of marketing and core marketing programs employed in BB relationship marketing.
- Ability to think strategically about client issues, including the ability to craft value propositions based on client needs matched with expertise.
- Experience in leading client, project, or campaign teams.
- Strong team orientation, natural collaborator, and sharer of information.
- Ability to influence and challenge senior executives on the value and strategic alignment of proposed client and business development activities.
About Us
Norton Rose Fulbright is a global legal practice with a strong focus on client relationships. We provide a full business law service to the world's preeminent corporations and financial institutions. Our team of over lawyers is based in over offices across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East, and Central Asia.
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