Key Performance Officer

5 days ago


Townsville, Queensland, Australia Townsville City Council Full time

Townsville City Council is the largest local government authority in Northern Australia, dedicated to creating value by driving economic diversity and generating an enriching lifestyle.

We provide and maintain over $5.4 billion worth of community assets, including water and wastewater networks, bridges, drainage systems, roads, waste management, community facilities, sporting venues, and more.

As a Key Performance Officer with Townsville City Council, you will play a key role in providing direct administrative support for the section and subject matter expertise in an administrative discipline.

The successful candidate will be responsible for supervision, coaching, mentoring, and training of the administration team to ensure appropriate and sufficient skills and knowledge are developed to be effective in providing business support as an enabling and value-adding group.

This role is accountable to the General Manager Construction Maintenance and Operations and will be focused on the needs and aspirations of the Townsville community, growing and managing customer relationships, developing a culture of customer-centricity, and personal accountability.

The ideal candidate will have a minimum of five years in an administration role, supporting a multi-disciplinary team with demonstrated expertise in an administrative, financial, legal or analytical discipline.

A supervisory experience leading an administration team is highly desirable, along with experience developing the skills and knowledge of others within a team environment.

Demonstrated excellent customer service skills, qualifications commensurate with Certificate IV in Business or similar competency, and a current 'C' class drivers' license are essential.

The salary for this role is estimated to be around AU$90,000 - AU$120,000 per annum, based on industry standards and location.



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