Regional Business Development Manager

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $88,000 - $89,500

Job Opportunity: Regional Customer Success Coordinator

About the Role:

We are seeking a skilled and results-driven Regional Customer Success Coordinator to join our team. This is an exciting opportunity for a highly motivated individual to drive customer satisfaction and retention in their respective region.

Key Responsibilities:
  • Analyze customer data to identify opportunities for growth and improvement, ensuring alignment with regional commercial strategies.
  • Develop and implement customized plans to enhance customer experiences, increase volume/share of wallet, and drive revenue growth.
  • Collaborate with internal stakeholders to ensure seamless delivery of services, reducing variation from preplan to actual cycle times.
  • Monitor and reduce onsite truck waiting times, late loads, and ghost/dummy orders, proactively communicating with customers and internal teams.
  • Review forward orders and ensure accurate setup, maintaining geofences to maximize system efficiency.
  • Foster strong relationships with sales teams, providing timely updates on major pours/customers, analyzing performance data to identify areas for improvement.
  • Provide detailed summaries of progress through regular reports, ensuring region-specific tasks and projects are addressed in a timely manner.
Requirements:
  • Prior experience in customer-facing roles, preferably in allocator positions or similar environments.
  • Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
  • Proficiency in various software applications and ERP systems, with a strong understanding of process/task orientation.
  • Able to work independently, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:

A dynamic and supportive work environment, with opportunities for professional growth and development.

A competitive compensation package, reflecting your skills and experience.

The chance to make a real impact, driving customer success and business growth in a fast-paced industry.

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