Assessing and Managing Travel Insurance Claims

2 days ago

Brisbane, Queensland, Australia beBeeInsurance Full time
Claims Officer

We have a number of Claims Officer roles available to start immediately for a period of three months.

Our client is a global travel insurance provider dedicated to delivering exceptional customer assistance. The organisation is passionate about providing a memorable service experience to customers, helping them feel safe, protected, and cared for each step of their travel journey.

As a Claims Officer, this role involves managing and processing travel insurance claims while delivering an exceptional customer experience and ensuring regulatory compliance. You will assess claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and confidently, building trust and delivering timely and fair outcomes.

Key Responsibilities:

  1. Manage a portfolio of claims, prioritising your claims efficiently in accordance with the General Insurance Code of Practice (GICOP) and departmental processes.
  2. Provide clear, accurate, and empathetic communication to customers, both written and verbal, and guide them through their claims journey.
  3. Review, assess, and process travel claims with attention to policy terms, conditions, and regulatory requirements.
  4. Make effective, informed decisions on claim assessments that are consistent with policy / product conditions and benefits.
  5. Accurately calculate benefit payments, considering policy limits and excesses to ensure fairness and compliance.
  6. Ensure data accuracy across all claims management systems.

Requirements:

  • 12 months+ in an Insurance or Financial Services role, with prior experience in claims processing, customer service (general / travel insurance preferred).
  • Demonstrated ability to make effective decisions.
  • Exceptional written and verbal communication skills, with the ability to simplify complex information and engage professionally with customers and stakeholders.
  • Strong organisational skills and the ability to prioritise and adapt to a dynamic workload.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Proficient in claims management systems and MS Office, with a strong attention to detail and accuracy.
  • Familiarity with industry regulations, such as the General Insurance Code of Practice (GICOP), is highly valued.

Benefits:

  • Immediate Start
  • 3 months + potential extension
  • Rotating Roster: 7 days a week between 8 am and 8 pm
  • Potential hybrid opportunities – 3 days office / 2 days WFH per week

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. In addition, DFP will provide reasonable adjustments for individuals with disabilities throughout the recruitment process.

  • Travel Insurance Claim Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeClaim Full time $100,000 - $120,000

    Job Summary:The role of a Claims Officer is pivotal in managing and processing travel insurance claims while delivering exceptional customer service. This entails assessing claims with accuracy, empathy, and diligence, guiding customers through their claims journey seamlessly.

  • Claims Officer

    2 days ago

    Brisbane, Queensland, Australia beBeeClaims Full time $70,000 - $87,000

    Job OverviewWe are seeking a highly skilled Claims Officer to join our team. As a key member of our claims processing unit, you will play a vital role in managing and processing travel insurance claims while delivering an exceptional customer experience.This is an exciting opportunity for someone with a passion for customer service and a keen eye for detail....

  • Travel Claims Management Position

    22 hours ago

    Brisbane, Queensland, Australia beBeeClaims Full time $85,000 - $97,000

    Travel Claims ManagerWe are seeking a Travel Claims Manager to join our team on an immediate start basis for a period of three months, with potential extension. Our organisation is dedicated to delivering exceptional customer service in the travel insurance industry.As a Travel Claims Manager, you will be responsible for managing and processing travel...

  • Claims Manager

    3 weeks ago

    Brisbane, Queensland, Australia Consolidated Insurance Brokers Full time

    Are you a seasoned claims professional who thrives behind the scenes, delivering exceptional results without the spotlight?Consolidated Insurance Brokers is experiencing rapid growth, and we're looking for ahighly skilled Claims Manager to support and work alongside our Director who is responsible for all claims outcomes. This is not an entry-level role -...

  • Insurance Claims Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeClaims Full time $55,414 - $75,191

    Job OpportunityTroocoo is seeking a professional to fill the role of Claims Officer, assisting in the preliminary stages of property insurance claims. The position involves reviewing and assessing incoming claims, providing exceptional customer service, and maintaining accurate records.

  • Claims Executive

    2 weeks ago

    Brisbane, Queensland, Australia Insurance House Full time

    Join us as we embark on an exciting new chapter following the strategic integration of two industry giants: Network Insurance Group and Insurance House. This integration is set to revolutionise the market, combining the strengths of both brokerages in a pioneering step for Steadfast Group.We are looking for a Claims Executive to manage a portfolio of...

  • Claims Executive

    2 days ago

    Brisbane, Queensland, Australia Insurance House Full time

    Join us as we embark on an exciting new chapter following the strategic integration of two industry giants: Network Insurance Group and Insurance House. This integration is set to revolutionise the market, combining the strengths of both brokerages in a pioneering step for Steadfast Group.We are looking for a Claims Executive to manage a portfolio of...

  • Travel Security and Insurance Specialist

    2 days ago

    Brisbane, Queensland, Australia Abt Associates Full time

    The OpportunityTheTravel Security and Insurance Specialist leads the program employee health and travel insurance functions across Asia Pacific, including coverage queries, broker negotiation and coordination, renewals, compliance, and risk mitigation. This role also manages Abt Australia and UK's relationship with International SOS, ensuring effective...

  • Travel Security and Insurance Specialist

    2 days ago

    Brisbane, Queensland, Australia Abt Associates Full time

    The OpportunityTheTravel Security and Insurance Specialist leads the program employee health and travel insurance functions across Asia Pacific, including coverage queries, broker negotiation and coordination, renewals, compliance, and risk mitigation. This role also manages Abt Australia and UK's relationship with International SOS, ensuring effective...

  • Motor Insurance Claims Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeClaims Full time $70,000 - $80,000

    Job Role OverviewThis role involves working with clients who have experienced motor incidents, guiding them through the claims process with professionalism and empathy.Act as the primary point of contact for customers following motor incidents, handling inbound claims effectively.Deliver exceptional customer service by providing clear guidance and support...