Travel Claims Management Position

1 day ago

Brisbane, Queensland, Australia beBeeClaims Full time $85,000 - $97,000
Travel Claims Manager

We are seeking a Travel Claims Manager to join our team on an immediate start basis for a period of three months, with potential extension. Our organisation is dedicated to delivering exceptional customer service in the travel insurance industry.

As a Travel Claims Manager, you will be responsible for managing and processing travel insurance claims while delivering an exceptional customer experience and ensuring regulatory compliance. You will assess claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and confidently, building trust and delivering timely and fair outcomes.

Key Responsibilities:

  1. Manage a portfolio of claims, prioritising your claims efficiently in accordance with departmental processes.
  2. Provide clear, accurate, and empathetic communication to customers, both written and verbal, and guide them through their claims journey.
  3. Review, assess, and process travel claims with attention to policy terms, conditions, and regulatory requirements.
  4. Make effective, informed decisions on claim assessments that are consistent with policy/product conditions and benefits.
  5. Accurately calculate benefit payments, considering policy limits and excesses to ensure fairness and compliance.
  6. Ensure data accuracy across all claims management systems.

Requirements:

  • 12 months+ experience in an Insurance or Financial Services role, with prior experience in claims processing, customer service (general/travel insurance preferred).
  • Demonstrated ability to make effective decisions.
  • Exceptional written and verbal communication skills, with the ability to simplify complex information and engage professionally with customers and stakeholders.
  • Strong organisational skills and the ability to prioritise and adapt to a dynamic workload.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Proficient in claims management systems and MS Office, with a strong attention to detail and accuracy.
  • Familiarity with industry regulations is highly valued.

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