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Field Service Engineer

2 months ago

Perth, Western Australia Ortho Clinical Diagnostics Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Field Service Engineer to join our team at Ortho Clinical Diagnostics. As a Field Service Engineer, you will be responsible for providing technical support and expertise for our cutting-edge Pathology/In Vitro Diagnostic analysers.

Key Responsibilities:

  • Installation and Maintenance: Install, maintain, and repair equipment, proactively and reactively.
  • Upgrades and Modifications: Complete upgrades and modifications within the specified time frames.
  • Troubleshooting and Diagnostics: Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identify solutions as presented.
  • Documentation and Reporting: Document service activities through detailed service reports and make recommendations for improvement to the relevant Technical Team/s.
  • Customer Support: Respond in a prompt and professional manner to customer inquiries and requests, ensuring a high level of customer satisfaction.
  • Team Collaboration: Be actively involved in our team across all functions.
  • Knowledge Sharing: Collaborate with the local and remote teams to share knowledge, resolve complex issues, and improve overall service efficiency.
  • Organizational Skills: Possess strong organisational skills to handle multiple tasks and set priorities.
  • Spare Parts Management: Manage spare parts inventory to support customers.
  • Asset Management: Maintain and manage all assigned company assets. This may include but not limited to tools, parts inventory, laptop, mobility tools and mobile phone.
  • Client Relationships: Build strong relationships with clients by delivering exceptional service and support.
  • Travel: Travel to various customer locations, both metropolitan, regional and on occasion inter-state.

Requirements:

  • Qualifications: Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering or similar discipline.
  • Troubleshooting Skills: Strong troubleshooting skills and ability to diagnose complex technical issues.
  • Diagnostic Equipment Proficiency: Proficiency in using diagnostic and test equipment.
  • IT Skills: Fundamental IT skills, understanding of computer system network construction and basic troubleshooting.
  • Driver's License: Current driver's license.
  • Availability: Be willing to perform 'on-call' duties on roster, perform telephone support to customers as required.
  • Communication Skills: Ability to communicate effectively with both technical and non-technical stakeholders – both verbal and written.
  • Citizenship: Australian Citizenship or Permanent Residency.

Travel Requirements:

Approximately, 35% time travelling within WA to regional customers.