Care Coordinator
3 weeks ago
About us:
At Just Better Care, we're dedicated to providing high-quality in-home aged care and disability support services that empower individuals to live independently.
Our team of experienced professionals is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients.
Duties and responsibilities:
- Develop and manage customer service schedules, ensuring seamless delivery of care and support services.
- Prepare and transmit schedules to Community Support Professionals, ensuring timely and accurate communication.
- Arrange replacement staff to cover planned or unplanned absences and shift changes, maintaining continuity of care.
- Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality service delivery.
- Monitor the implementation of individualized plans for clients, ensuring their unique needs are met.
- Verify allocation of Community Support Professionals against customer service schedules, ensuring accurate timesheet data processing.
- Maintain and update data in company information systems, ensuring efficient and effective service delivery.
- Meet specified standards for the delivery of quality in-home care and support services, upholding our commitment to excellence.
About you:
- Caring, compassionate, and friendly, with a passion for delivering exceptional customer service.
- Demonstrated high-level verbal and written communication skills, including familiarity with Microsoft Suite.
- Proven relationship management skills, with the ability to build strong relationships with internal and external stakeholders.
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