Care Coordinator

5 days ago


Cairns, Queensland, Australia Just Better Care Full time

About us:

At Just Better Care, we're dedicated to providing exceptional in-home aged care and disability support services that empower individuals to live independently.

Our team of compassionate professionals is committed to delivering high-quality care that meets the unique needs of each customer.

Duties and responsibilities include:

  • Developing and managing customer service schedules to ensure seamless delivery of care and support services
  • Preparing and transmitting schedules for customer services to Community Support Professionals
  • Arranging replacement staff to cover planned or unplanned absences and shift changes
  • Providing coaching, supervision, support, and direction to Community Support Professionals to ensure quality service delivery
  • Monitoring the implementation of individualized plans for customers
  • Verifying allocation of Community Support Professionals against customer service schedules to ensure timely processing of timesheet data
  • Maintaining and updating data in company information systems
  • Meeting specified standards for the delivery of quality in-home care and support services

About you:

  • Caring, compassionate, and friendly
  • Demonstrated high-level verbal and written communication skills, including familiarity with Microsoft Suite
  • Proven relationship management with internal and external stakeholders, as well as good interpersonal, negotiation, and problem-solving skills

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