NDIS Service Coordinator

3 weeks ago


Cairns, Queensland, Australia Just Better Care Full time
About Us:

Across Australia, Just Better Care provides in-home aged care and disability support services, empowering individuals to live independently.

Our team of experienced professionals ensures exceptional support, allowing clients to maintain connections with their local community.

Duties and Responsibilities:

  • Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations.
  • Prepare and transmit schedules for customer services to Community Support Professionals.
  • Arrange replacement staff to cover planned or unplanned absences and shift changes.
  • Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided.
  • Monitor the implementation of individualized plans for clients.
  • Verify allocation of Community Support Professionals against customer service schedules to ensure timely timesheet data processing.
  • Maintain and update data in company information systems.
  • Meet specified standards for delivering quality in-home care and support services.

About You:

  • Caring, compassionate, and friendly.
  • Demonstrated high-level verbal and written communication skills, including familiarity with the Microsoft Suite.
  • Proven relationship management with internal and external stakeholders, along with good interpersonal, negotiation, and problem-solving skills.


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