Field Service Engineer
3 days ago
Job Title: Field Service Engineer - Threat Detection and Screening
Job Summary:
We are seeking a highly skilled and experienced Field Service Engineer to join our team at Smiths Group Plc. As a Field Service Engineer, you will be responsible for installing, repairing, and maintaining our threat detection and screening technologies at customer sites.
Key Responsibilities:
- Install, repair, and maintain equipment in the field
- Provide customer training as required
- Document all inspections, maintenance, and repair work and submit paperwork in a timely manner
- Order, install, and return parts and manage repair parts cycle time
- Review all logs for open issues and prepare formal reports to customers as necessary
- Participate in service sales opportunities and assist with promoting and implementing revenue programs
- Ensure that tools and test equipment are properly maintained and calibrated
- Assess product/equipment performance based on field support data; recommend modifications or improvements where applicable
- Provide technical support to customers and other service professionals as required
- Possess a solid level of technical knowledge on the main company's products in the region
- Establish and maintain a close relationship with senior level FSEs and Product Specialists to support customer needs and remain aware of current technical trends
- Exercise every available measure to control and minimize costs
- Comply with and ensure department compliance with company health, safety, and environmental policies
Requirements:
- Relevant technical training and 0-2 years of related experience
- Equivalence achieved through comparative work and life experience is acceptable
- Computer literacy, competency in the use of all programs within the MS Office Suite, and aptitude for learning specialized software programs
- 0-2 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Good communication skills and a strong orientation for customer focus and teamwork
- Must be willing & able to travel at short notice and be on-call as per the roster
- Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once
- Excellent customer service skills and the ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
- Self-starter, able to work autonomously with minimal supervision
- Ability to acquire and maintain relevant security clearance and industry-related licenses
About Us:
Smiths Group Plc is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. We are committed to delivering innovative solutions that protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.
Why Join Us:
We offer a competitive compensation and benefits package, as well as opportunities for career growth and development. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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