Customer Service

Join our growing team as a Customer Service & Sales representative in our Sustainability Solutions Business

07th July, 2025

About us
Lawrence & Hanson is Australia's most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling.Our Sustainability Solutions Business provides sustainability solutions across all markets that are designed to support electrical contractors by offering the lasted products and innovations.

The role
Reporting to the Operations Manager and with a focus on Renewable Products you will be responsible for ensuring timely customer service and sales across our national network.

What you would do

• Telephone, email & e-branch sales across multiple renewable product ranges
• Contributing to the profitability of the business through sales growth and exceptional customer satisfaction
• Processing sales orders, transactions and quotes
• Liaising with suppliers
• Providing product information to customers around pricing, availability, trade discounts, product returns and credits
• Successful delivery of project driven business

07th July, 2025

About us
Lawrence & Hanson is Australia's most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling.Our Sustainability Solutions Business provides sustainability solutions across all markets that are designed to support electrical contractors by offering the lasted products and innovations.

The role
Reporting to the Operations Manager and with a focus on Renewable Products you will be responsible for ensuring timely customer service and sales across our national network.

What you would do

• Telephone, email & e-branch sales across multiple renewable product ranges
• Contributing to the profitability of the business through sales growth and exceptional customer satisfaction
• Processing sales orders, transactions and quotes
• Liaising with suppliers
• Providing product information to customers around pricing, availability, trade discounts, product returns and credits
• Successful delivery of project driven business

How can I tell if this role is for me?

• Experience in customer service & sales
• Proficient with computer technology and systems including Microsoft Office
• You are organised and exude professionalism
• Proactive, can do attitude and be able to multi-task in a fast paced environment
• Experience or product knowledge in the electrical or renewables markets will get you off to a flying start
• Career driven with an appetite to develop

What's in it for you?

• Ongoing Learning & Development to fast track your career– Beyond a comprehensive onboarding program, you'll have access to LinkedIn Learning, Accredited Training Qualifications & Professional Development Support
• Diversity & Inclusion– We embrace diversity and encourage everyone to bring their authentic selves to work
• Take paid leave to volunteer in your Community– Give back to your community, with one paid day per year to volunteer with a registered charity organisation of your choice
• Your Values, Our Heritage– we opened our doors in 1886 but we have moved at the speed of light to keep up with the changing needs of our Customers and Employees
• Sustainability for future generations- We're committed to making a positive impact on the planet. Our Purpose "Powering Progress for Future Generations" reflects our commitment to leaving the world a better place for future generations
• Save money with our discount programs- Whether it's solar panels or a light switch, we offer employees an exclusive discount on product purchases. We've partnered with national retailers to provide our employees with commercial discounts as well as access to Beny App for exclusive discounts on petrol, movie tickets, retail saving and more

How to apply?
If your experience reflects the criteria outlined above, apply now. We know it might seem daunting, but give the video cover letter a go and tell us why you're interested in our Customer Service & Sales role.

Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.Apply For Job
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