Care Services Coordinator
1 day ago
We are seeking a dedicated Rostering Administrator to join our dynamic Home Care Services team. In this role, you will play a key part in ensuring that services are delivered consistently, on-time, and tailored to each client's individual needs.
You will work closely with Care Managers, Home Care Coordinators, and supportive management to ensure seamless service delivery. Your strong organisational skills and ability to problem-solve will be essential in building service runs for staff, managing service change requests, and forecasting coverage of daily and booked annual leave.
As a Rostering Administrator, you will be responsible for:
- Communicating with clients, coordinators, and staff to roster ongoing services and respond to service change requests
- Building service runs for staff using mapping tools to minimise travel time and maximise staff utilisation
- Filling vacant services in a timely manner in response to unplanned staff and client leave
- Demonstrating effective problem-solving and staff forecasting in daily/weekly coordinator meetings
- Forecasting and planning coverage of daily and booked annual leave
- Completing end-of-month checking processes in a timely manner to ensure accuracy of billing while meeting finance deadlines
- Logging and responding to all feedback and complaints efficiently enabling follow-up and action
- Assisting clients and families to understand service delivery
We are looking for an individual who is passionate about delivering exceptional customer service and has a proven track record in administrative roles. You will possess excellent organisational and time management skills, as well as sound problem-solving abilities. Strong interpersonal skills and the ability to negotiate effectively, mitigate conflict, establish trust, and manage expectations are essential.
The successful candidate will have:
- Demonstrated experience in a similar administrative role
- Exceptional organisational and time management skills, as well as sound problem-solving abilities
- Strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust, and manage expectations
- Demonstrated initiative and ability to work with minimal supervision, whilst taking ownership of workload to meet deadlines
- Ability to use database and procurement systems for booking, reporting, and administration purposes
- Basic knowledge of the requirements of the Aged Care Standards as applicable to the role
- Bachelor's degree in Business Administration or Customer Service - desirable
Southern Cross Care is one of Australia's leading charitable aged care, health, and retirement living service providers. We value diversity in our team, live by our values of Service, Courage, and Compassion, and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your wellbeing, and develop your skills to help you build your career. We reward creativity and provide stability and flexibility to support your success. Join our dedicated team and contribute to delivering better lives for individuals in our community.
Estimated Salary: AU$65,000 - AU$85,000 per annum, depending on experience.
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