Home Care Roster Coordinator
2 days ago
We are seeking a skilled Home Care Roster Coordinator to join our dedicated team at Southern Cross Care.
In this dynamic and fast-paced environment, you will play a key role in ensuring that services are delivered consistently, on-time, and in line with each client's individual needs, goals, and preferences.
As a member of our team, you will work alongside Care Managers, Home Care Coordinators, and supportive management who are dedicated to your development and success in the role.
Key Responsibilities- Communicate with clients, coordinators, and staff to roster ongoing services and respond to service change requests.
- Build service runs for staff, utilizing mapping tools to minimize travel time and maximize staff utilization while promoting primary carer models of services.
- Fulfill vacant services in a timely manner in response to unplanned staff and client leave.
- Demonstrate effective problem-solving and staff forecasting in daily/weekly coordinator meetings.
- Forecast and plan coverage of daily and booked annual leave.
- Complete end-of-month checking processes in a timely manner, ensuring accuracy of billing while meeting finance deadlines.
- Log and respond to all feedback and complaints efficiently, enabling follow-up and action.
- Assist clients and families to understand service delivery.
We are looking for individuals who possess excellent organizational and time management skills, as well as sound problem-solving abilities.
The successful candidate will have:
- Demonstrated experience in a similar administrative role.
- Exceptional interpersonal skills to negotiate effectively, mitigate conflict, establish trust, and manage expectations.
- Demonstrated initiative and ability to work with minimal supervision, taking ownership of workload to meet deadlines.
- Ability to use database and procurement systems for booking, reporting, and administration purposes.
- Basic knowledge of the requirements of the Aged Care Standards applicable to the role.
- Bachelor's degree in Business Administration or Customer Service, or equivalent qualification.
Southern Cross Care is one of Australia's leading charitable aged care, health, and retirement living service providers.
We value diversity in our team, live by our values of Service, Courage, and Compassion, and offer salary packaging benefits to maximize your take-home pay.
When you work for us, we value you as an individual, care for your wellbeing, and develop your skills to help you build your career.
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