Operational Performance Lead

6 days ago

Sydney, New South Wales, Australia beBeePerformance Full time $118,475 - $143,900
Claims Performance Manager Opportunity

We are seeking an experienced Claims Performance Manager to lead initiatives that drive remuneration maximisation, quality benchmarks, operational measures and service standards.

  • Monitor, assess and drive claims performance to meet business targets and objectives.
  • Collaborate closely with Business Analytics and Claims teams to develop comprehensive reporting that delivers actionable insights to improve performance.
  • Inform and support the development of strategic initiatives that enhance operational efficiency and customer outcomes.
  • Build and maintain strong relationships with internal and external stakeholders, including industry bodies and regulators.
  • Stay across scheme trends, changes and expectations, translating these into practical strategies for the business.
  • Deliver high-quality reports and presentations that influence decision-making at all levels.
  • Oversee the development, monitoring, and implementation of remediation plans across portfolios, ensuring alignment with strategic objectives.
About You

To be successful in this role, you will require:

  • Proven experience in analysing claims performance and driving operational strategy that enables claims teams to achieve efficiency, quality, and customer outcomes.
  • Exceptional analytical skills with a track record of turning insights into measurable results.
  • Strong collaboration skills and the ability to lead through influence across teams.
  • Excellent communication skills, with confidence to engage senior stakeholders.
  • Proven ability to create, interpret and present detailed reporting to diverse audiences.
  • Experience in claims management, insurance performance, or a similar operational performance role.
  • Strategic thinking, adaptability, and a results-driven mindset.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

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