Operational Training Manager

2 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $130,000
Leadership and Training Roles

About the Position:

The Leadership and Training roles are pivotal within our Department, aimed at ensuring frontline employees possess the necessary knowledge, skills, and confidence to execute their roles efficiently, safely, and in alignment with organisational objectives.

This position oversees and supports Workplace Trainers and Emergency Communications Services (ECS) Team Leaders to enable them to manage their learner and trainer teams effectively.

Key responsibilities include:

  • Leading and supporting Workplace Trainers to deliver consistent, engaging, and high-quality operational training aligned with adult learning principles and organisational priorities.
  • Overseeing daily training delivery by monitoring session quality, learner engagement, and adherence to SOPs, policies, and curriculum standards to ensure strong learning outcomes.
  • Managing classroom conduct and performance issues, acting as the first point of escalation and working with People & Culture and operational leaders to address concerns effectively.
  • Ensuring compliance and quality assurance in training delivery, documentation, and assessment practices, meeting internal policies, RTO standards, and regulatory frameworks.
  • Driving continuous improvement by identifying opportunities to enhance content, delivery, assessment tools, and team performance, contributing to curriculum development and refinement.

Required Qualifications and Experience:

The ideal candidate will possess the following qualifications and experience:

  • TAE50116 Diploma of Vocational Education and Training (or equivalent).
  • Certificate III in Public Safety (Emergency Communications Centre Operations), or willingness to obtain.
  • Proven experience leading high-performing teams to deliver training and projects in large, complex service or contact centre environments.
  • Experience in call-taking and/or dispatch training, with an understanding of emergency services operations, compliance, and sector-specific risk management.

Our Ideal Candidate:

We are seeking a dedicated and experienced professional who can lead our teams and drive training excellence. If you have a passion for leadership, training, and development, we encourage you to apply.

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