Strategic Customer Experience Leader

2 weeks ago

City of Rockingham, Australia beBeeCustomer Full time $90,000 - $124,999
Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing customer complaints, and ensuring that all customer interactions are handled in a professional and courteous manner.

Job Description

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. You will also possess strong problem-solving and analytical skills, with the ability to identify and resolve customer complaints in a timely and efficient manner.

  • Provide exceptional customer service, responding to customer inquiries and resolving customer complaints in a professional and courteous manner.
  • Manage customer relationships, building trust and loyalty through effective communication and follow-up.
  • Collaborate with colleagues and management to ensure seamless delivery of customer service, identifying areas for improvement and implementing solutions.
  • Analyze customer feedback and make recommendations for process improvements, resulting in enhanced customer satisfaction and loyalty.
Required Skills and Qualifications

To be considered for this role, you must have:

  • A high school diploma or equivalent is required; a bachelor's degree in a related field (e.g., business administration, marketing, or communications) is preferred.
  • At least 2 years of experience in a customer-facing role, preferably in a retail or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer complaints.
  • A proven track record of providing exceptional customer service, with a focus on building long-term relationships and driving customer loyalty.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure, based on individual performance and company goals.
  • A comprehensive health insurance program, covering medical, dental, and vision expenses.
  • A generous paid time-off policy, allowing employees to recharge and maintain a healthy work-life balance.
  • A commitment to ongoing training and development, empowering employees to grow and succeed in their careers.
Others

This is an exciting opportunity for a motivated and customer-focused individual to join our dynamic team. If you are passionate about delivering exceptional customer service and have a proven track record of success in a customer-facing role, we encourage you to apply today.

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