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Administrative Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeCoordination Full time $60,000 - $80,000
Service Coordinator Job Description

Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join their team in Kewdale on a full-time basis.

The ideal candidate will have strong administrative and communication skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Coordinate regular field service activities, ensuring all tasks are completed within set time frames.
  • Manage scheduling and organization of Service Technician visits, reporting any variances to line managers.
  • Organize installations and jobs for completion within divisional time frames and expectations.
  • Respond to customer inquiries and complaints, arranging necessary non-routine service calls as required.
  • Process paperwork and administration related to service activities, routing documents for entry onto Branch Contracts Computer System.
  • Record daily routines completed by technicians in accordance with divisional requirements.
  • Provide ongoing reports requested by management on items such as state of service, jobs, customer service history, and technician productivity.
Required Skills and Qualifications:
  • Excellent phone etiquette and written communication skills.
  • Strong verbal communication skills and ability to give clear instructions.
  • Strong computer skills and ability to maintain reporting spreadsheets within timeframes.
  • Previous experience in a similar role or fast-paced office environment.
Benefits:
  • A comprehensive induction and training program.
  • Ongoing learning and development opportunities.
  • Career progression, with many employees advancing into other roles across the company.

This is a fantastic opportunity for an organized and motivated individual to join a dynamic team and contribute to the success of Rentokil Initial.