Senior Technical Escalation Specialist

4 weeks ago


Sydney, New South Wales, Australia The Drive Group Full time

The Drive Group is a reputable managed services provider in Sydney, partnering with clients to revolutionize the MSP industry.

We are seeking an experienced Level 3 Engineer/Technical Lead to join our growing team.

This is an exceptional opportunity to work alongside our level 3 team as the point of contact for all technical escalations. You will be responsible for mentoring junior teams and assisting with projects that may include Office 365, on-prem-cloud, and Intune.

To succeed in this role, you will require:

  • Significant experience working as an escalation point
  • MSP experience is essential
  • A minimum of 5 years of experience working at a level 3 or systems level
  • Proficiency in Office 365, AzureAD, Intune, and Windows Server
  • Migrations experience, particularly with Office 365, On-prem-cloud, and Networking, would be advantageous

In addition to your technical expertise, you must have full Australian working rights.

As part of The Drive Group's commitment to diversity, we welcome applications from candidates with diverse backgrounds, abilities, and experiences.

We estimate the salary for this position to be around $130,000 plus superannuation, depending on your qualifications and experience.



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