Technical Support Escalations Lead

4 weeks ago


Sydney, New South Wales, Australia Motorola Solutions Full time
Job Description:

This role is responsible for providing advanced technical support and escalating complex issues to ensure timely resolution. The ideal candidate will possess strong analytical and problem-solving skills, with a solid understanding of network protocols and technologies.

Key Responsibilities:
  • Serve as the primary technical resource for the team, providing guidance and support on complex issues.
  • Collaborate with team members to prioritize and address critical cases.
  • Oversee the escalation process for complex or urgent issues requiring immediate attention.
  • Maintain clear communication with stakeholders regarding the status of escalated cases.
  • Conduct regular quality assurance audits on team cases to ensure adherence to standards and identify areas for improvement.
Requirements:
  • 3-5 years of relevant experience in an IT environment, preferably with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a related field.
  • Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+.
  • Experience working in environments using the KCS methodology.
  • Prior relevant experience in the video security and access control industry.
Essential Skills:
  • Mastery of the OSI model for troubleshooting network issues.
  • Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.
  • Develop a strong understanding of Motorola Solutions' Video and Access Control products.
  • Strong problem-solving, organizational, and analytical skills with demonstrated ability to resolve customer issues efficiently.
Salary:

$120,000 per annum, based on location and experience.

Benefits:
  • Flexible working hours and shifts.
  • Relocation provided.
Company Overview:

Motorola Solutions is a leading provider of public safety and enterprise technology solutions. We are committed to delivering innovative solutions that enable our customers to achieve their goals.



  • Sydney, New South Wales, Australia Motorola Solutions Full time

    Job OverviewMotorola Solutions is a leading provider of innovative technology solutions for public safety and enterprise customers. We are seeking an experienced Senior Technical Support Escalations Lead to join our team.


  • Sydney, New South Wales, Australia Motorola Solutions Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Escalations Lead to join our team at Motorola Solutions.This is an experienced position, requiring 3-5 years of relevant experience in an IT environment or 7 years of relevant experience with additional vocational or technical education.Key Responsibilities: Serve as the primary technical...


  • Sydney, New South Wales, Australia Motorola Solutions Full time

    OverviewMotorola Solutions is a leading provider of mission-critical communication solutions, and we're seeking an experienced Technical Support Escalations Team Lead to join our team. This role plays a critical part in ensuring the success of our customers by providing exceptional technical support and expertise.


  • Sydney, New South Wales, Australia Motorola Solutions Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Escalations Lead to join our team at Motorola Solutions. As a key member of our technical operations team, you will be responsible for providing expert guidance and support on complex technical issues.ResponsibilitiesServe as the primary technical resource for the team, providing timely and...


  • Sydney, New South Wales, Australia Motorola Solutions Full time

    Job OverviewMotorola Solutions is seeking an experienced Technical Escalation Support Specialist to join our team. This role requires strong technical expertise and exceptional communication skills to provide top-notch support to our customers.Estimated Salary$80,000 - $120,000 per year, based on location and experience.Key Responsibilities Serve as the...


  • Sydney, New South Wales, Australia Motorola Solutions Full time

    Job DescriptionAs a Technical Escalation Specialist at Motorola Solutions, you will serve as the primary technical resource for our team, providing guidance and support on complex issues.Key Responsibilities:Collaborate with team members to prioritize and address critical cases.Oversee the escalation process for complex or urgent issues requiring immediate...


  • Sydney, New South Wales, Australia The Drive Group Full time

    The Drive Group is a reputable managed services provider in Sydney, partnering with clients to revolutionize the MSP industry.We are seeking an experienced Level 3 Engineer/Technical Lead to join our growing team.This is an exceptional opportunity to work alongside our level 3 team as the point of contact for all technical escalations. You will be...


  • Sydney, New South Wales, Australia Advanced Navigation Full time

    About Advanced NavigationAs a pioneer in AI robotics and navigation technologies, Advanced Navigation is dedicated to driving the autonomy revolution. Our mission is to deliver innovative solutions that transform industries and improve lives.Job DescriptionWe are seeking a seasoned Technical Lead to head our Customer Experience and Technical Support team. As...


  • Sydney, New South Wales, Australia Cognizant Full time

    Are you passionate about delivering exceptional technical support and leading a team to success?Cognizant, a world-leading professional services company, is seeking a Technical Support Specialist - IT Infrastructure Lead to join our team in Australia/New Zealand (ANZ) region.About CognizantWe are a global community of over 300,000 associates who collaborate...


  • Sydney, New South Wales, Australia Microsoft Full time

    Empower Customer TrustMicrosoft's Customer Escalation Management team is seeking a skilled Security Customer Experience Engineer II to join our mission-critical 24x7x365 engineering team. As a member of this team, you will directly engage with Microsoft's top Security customers to resolve complex escalations and advocate for their needs within Microsoft.Key...


  • Sydney, New South Wales, Australia Microsoft Full time

    OverviewWe are seeking a skilled Technical Support Solutions Engineer to join our team at Microsoft. This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional technical support and resolving complex customer issues.ResponsibilitiesOwn, troubleshoot, and solve complex customer technical issues using log...

  • Technical Support Lead

    17 hours ago


    Sydney, New South Wales, Australia NICE Full time

    About the RoleThis is a senior technical role at NICE CXone, a leading company in AU.We are looking for a key member of our Technical Support team to provide advanced-level technical support to our customers.You will manage high-impact technical cases and work closely with Technical Support Engineers to ensure timely status updates, customer communication,...


  • Sydney, New South Wales, Australia NTT Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our managed services help desk, you will be responsible for providing timely and effective technical support to our clients.Job DescriptionLogging: You will be responsible for receiving, validating and logging client requests in a...


  • Sydney, New South Wales, Australia NTT Full time

    At NTT, we are renowned for our technical excellence and leading innovations, making a significant impact on our clients and society.About the RoleThis position is responsible for providing exceptional customer service and technical support to clients as the first point of contact for their queries and issues. The successful candidate will be a key member of...


  • Sydney, New South Wales, Australia Talent International Full time

    Job OverviewTalent International is seeking a skilled IT Infrastructure Support professional to join our team. This role involves providing technical support and assistance to our clients, ensuring seamless operation of business systems.About the RoleWe are offering a competitive salary of $70,000 - $90,000 per annum, depending on experience.Key...


  • Sydney, New South Wales, Australia Canonical Full time

    We are recruiting for a Professional Support Team Director to lead our Desktop Support Group. This exciting opportunity allows you to join a leading company in AU and be part of a dynamic team that solves deep technical problems for customers worldwide.The successful candidate will demonstrate two key attributes: customer focus and technical excellence. They...


  • Sydney, New South Wales, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled Senior IT Technical Support Specialist to join our team. In this role, you will be responsible for providing high-quality technical support to customers and stakeholders, managing a team of technical professionals, and developing an understanding of customer environments and service delivery requirements.Key...

  • IT Specialist

    4 weeks ago


    Sydney, New South Wales, Australia UNSW Australia Full time

    Job OverviewAs a highly skilled IT Specialist at UNSW Australia, you will play a critical role in providing technical support for the university's teaching and research labs. With a strong focus on customer service and technical expertise, you will be responsible for resolving complex technical issues, managing incident and request management activities, and...


  • Sydney, New South Wales, Australia Salt Recruitment Full time

    OverviewSalt Recruitment, a leading provider of recruitment services, is seeking an experienced Helpdesk Technician to join their Sydney-based team. The successful candidate will be responsible for providing exceptional customer support and technical assistance to clients.About the RoleThis is a contract opportunity with a potential conversion to full-time....


  • Sydney, New South Wales, Australia Fujitsu Full time

    Fujitsu seeks an experienced Technical Support Specialist to join our team.About the RoleWe are currently seeking a skilled Systems Administrator with experience managing technical professionals and providing high-quality support to customers and stakeholders.Works within a team supporting end users with technical queries related to various products,...