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Member Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $80,000 - $110,000
Customer Experience Coordinator Job

We are looking for a Customer Experience Coordinator to play a vital part in shaping and enhancing the way our members and customers connect with us.

About the Role

This role reports directly to the Head of Customer Experience. Key responsibilities include designing and delivering initiatives that drive engagement, retention, and loyalty across key customer segments, developing onboarding experiences to welcome new members and strengthen long-term relationships, collaborating with marketing teams to deliver innovative campaigns and events, building strong relationships with internal and external stakeholders, and analysing feedback and market research to continuously improve offerings and enhance customer experiences.

Responsibilities
  • Design and deliver initiatives to drive engagement, retention, and loyalty across key customer segments
  • Develop onboarding experiences to welcome new members and strengthen long-term relationships
  • Collaborate with marketing teams to deliver innovative campaigns and events
  • Build strong relationships with internal and external stakeholders
  • Analyse feedback and market research to continuously improve offerings and enhance customer experiences
Requirements

To be successful in this role you will need:

  • A customer-focused professional with experience in a membership or customer engagement role, ideally in a sporting or events environment
  • Strong relationship-building skills and a collaborative approach with excellent communication, facilitation, and interpersonal skills
  • The ability to manage multiple priorities in a fast-paced environment and experience using CRM systems
  • A positive, proactive mindset with a passion for delivering outstanding customer experiences
Benefits
  • Be part of delivering one of Australia's most iconic sporting and cultural events
  • Work alongside a supportive and passionate team
  • Gain valuable experience in large-scale event operations
  • Get a behind-the-scenes look at what makes the event world-class
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Administrative, Customer Service, and Product Management
Industries
  • Spectator Sports, Events Services, and Entertainment Providers