Claims Advisor

5 days ago


Brisbane, Queensland, Australia Vero Insurance Full time
Job Description

We are seeking a skilled Claims Advisor to join our team in Brisbane. As a member of our dynamic team, you will be responsible for managing a portfolio of claims from lodgement to resolution.

Your Key Responsibilities:

  • Assess claims for reasonable and appropriate treatment and rehabilitation needs
  • Investigate claims and interpret medical documents with a focus on proactive claims management
  • Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
  • Provide an excellent level of customer service to all internal and external stakeholders
  • Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel

About You:

  • You are customer-focused and have previous experience working in a high-paced, high-volume environment
  • You are resilient in nature and have excellent written, verbal and interpersonal skills
  • You possess strong time management, problem-solving and negotiation skills
  • You are confident to make decisions and be empowered
  • You have a keen willingness to learn with a proactive and positive attitude

What We Offer:

  • A competitive salary of $80,000 - $110,000 per annum, depending on experience
  • A hybrid working arrangement that balances work-life balance
  • Brand new, award-winning building with employee discounts and rewards
  • Study support and parental leave benefits
  • Wellness initiatives and give-back programs

Our Culture:

At Vero Insurance, we value a customer-obsessed, innovative, and performance-driven culture. We strive to deliver exceptional experiences and put words into action by caring for others, being courageous, and doing the right thing.


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