Urban Resource Coordinator
4 weeks ago
Job Overview
We are seeking an experienced Urban Resource Coordinator to join our team at Veolia in Banyo 4014.
About the Role
The successful candidate will play a critical role as the first point of contact for our waste drivers and operators, assisting with any issues that may arise.
You will assist in scheduling, routing, and generating driver runs while liaising with customers and drivers to provide assistance where required.
The role involves coordinating bin deliveries/collections to maximize run efficiency, communicating accurate and timely information to all stakeholders, and proactively reviewing route performance to identify optimization opportunities.
The ideal candidate will have proven scheduling experience, strong people skills, including excellent communication and negotiation abilities, and a focus on health and safety.
Key Responsibilities
- Coordinating bin deliveries/collections to maximize run efficiency
- Communicate accurate and timely information to all stakeholders
- Proactively review route performance to identify route optimization and improvement opportunities
- Problem solve by responding to customer issues that are of immediate operational concern with a solutions-focused approach
- Respond to any run confirmation and route checking queries raised by the Customer Services Team/Admin Team and/or customer
Benefits Package
We offer a competitive salary package, including:
- $70,000 - $90,000 per annum (dependent on experience)
- A generous superannuation contribution
- Access to employee share plan where employees can purchase discounted Veolia shares
- Employee Assistance Program (EAP) through Assure which covers mental health, nutrition, financial, legal, coaching, and career transition support
- Bupa health insurance discount
- Career development including formal training
- Corporate discounts, novated lease, discounted Fitness Passport, and eligibility to volunteer at one of Veolia's partnered volunteer organizations
- The opportunity to work in a diverse and inclusive culture
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