Night Operations Lead

5 days ago

Glen Waverley, Victoria, Australia AccorHotel Full time

Job Title: Night Operations Lead

Job Summary:

We are seeking an experienced and dedicated Night Operations Lead to join our team and lead our night operations. As the Night Operations Lead, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Key Responsibilities:

  • Oversee the nightly operations of the hotel, ensuring all departments function effectively
  • Manage guest relations and handle any complaints or issues that arise during the night shift
  • Conduct night audits, ensuring financial transactions and reports are accurate
  • Ensure the safety and security of all hotel guests and staff by conducting regular property checks
  • Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
  • Lead and motivate the night team, including front office and security staff
  • Coordinate with other departments to ensure guests' needs are met
  • Manage emergency situations, including medical issues, fire alarms, or security concerns
  • Ensure compliance with hotel policies, procedures, and regulations

Qualifications:

  • Previous experience in a similar role, preferably in a hotel environment
  • Strong leadership and team management skills
  • Exceptional problem-solving abilities and a proactive approach to guest service
  • Excellent communication and interpersonal skills
  • Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
  • Flexibility to work night shifts, including weekends and public holidays
  • A professional and approachable manner, with the ability to stay calm under pressure
  • Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage
  • Valid rights to work in Australia

Why Work for AccorHotel?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore AccorHotel's limitless possibilities.

By joining AccorHotel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at AccorHotel, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Benefits:

  • Be a part of a global hospitality company and explore AccorHotel's limitless possibilities
  • On-the-job training and mentorship
  • Accessing pathways for career advancement and personal development within AccorHotel
  • Enjoy exclusive AccorHotel discounts and global benefits

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