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High-Performance Customer Experience Lead
3 weeks ago
This role demands an experienced and dynamic leader to oversee the entire customer journey, from initial inquiry to post-sales support. The ideal candidate will possess a strong focus on coaching and mentorship, with excellent communication and interpersonal skills.
The Customer Service Manager will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
The Customer Service Manager will also be responsible for developing, implementing, and regularly reviewing customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with business goals.
To succeed in this role, you will require:
- Excellent communication and interpersonal skills.
- A strong focus on coaching and mentorship.
- Leadership skills to manage a team.
- Ability to develop and implement customer service policies.
We offer a range of benefits to support your career growth and well-being, including:
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- A competitive salary and benefits package.
We are committed to providing a positive and inclusive work environment that values diversity and promotes equality. If you are a motivated and experienced leader looking for a new challenge, please apply today
