Training and Development Professional

2 weeks ago

Tamworth, New South Wales, Australia beBeeOperational Full time $113,574 - $125,720
Job Description:

The Operational Training Specialist plays a crucial role in enhancing organisational efficiency through the analysis, design, development and delivery of operational training programs. The team responds to the learning needs of the entire Courts, Tribunals and Service Delivery Division, developing and delivering competency-based and operational training programs. This includes liaising with departmental staff, training colleagues and management to ensure effective and efficient responses to operational training needs.

Key Responsibilities
  • Deliver operational training programs for the business, both virtually via MS Teams and face-to-face
  • Evaluate the effectiveness of operational training programs
  • Contribute to the development of operational training plans and strategies
  • Liaise with Divisional staff and managers to identify client needs; support the ongoing development of competencies and capability frameworks; and contribute to the achievement of corporate and business plan objectives
  • Provides consultancy services and advice on operational training
  • Project work as required
About the Team

The Operational Training Team consists of 4 x Operational Training Specialists, 1 x Senior Operational Training Instructional Designer, and 1 x Manager Operational Training. The team is expected to attend a monthly face-to-face meeting in Sydney, as well as being individually directed to work at any location in NSW as required. When not directed to a specific location, work from home can be an option with the bounds of the DCJ Flexible Work Policy. Travel duties are shared between the team, regardless of home location within the state.

About the Role

This role is responsible for designing, reviewing and delivering the CTSD operational training catalogue, consisting of a combination of face-to-face and virtually facilitated modules as well as a library of online eLearn's. The focus of the catalogue is court-specific operational knowledge tailored to specific jurisdictions, with an emphasis on JusticeLink software. The catalogue also includes a variety of soft skills writing and client service courses, with the most requested courses being induction modules for new staff.

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