Healthcare CRM System Manager

3 weeks ago


Richmond, Australia Michael Page Full time

About Us

Michael Page is partnering with a leading Non-profit Organisation (NFP) in the healthcare industry to find a skilled CRM Specialist.

Job Description

We are seeking a highly experienced CRM Specialist with a proven track record of managing CRM systems in a healthcare setting. The ideal candidate will have a strong understanding of CRM software and data analysis, with the ability to interpret healthcare data and generate actionable insights.

Key Responsibilities

  1. Manage the uplift of our current CRM system, providing recommendations and overseeing strategy.
  2. Oversee and maintain the CRM system, ensuring the accuracy and completeness of patient and provider data.
  3. Develop and execute CRM strategies to improve patient acquisition, retention, and engagement.
  4. Support the mapping of customer journey.
  5. Work closely with the marketing, clinical, and administrative teams to align CRM initiatives with organisational goals.
  6. Design and implement automated workflows and communication campaigns.
  7. Identify and segment specific audiences.
  8. Monitor CRM system performance, troubleshoot issues, and provide support to staff.

Requirements

  • Bachelor's degree in Healthcare Administration, Marketing, Business, Information Technology, or a related field.
  • Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, Health Cloud, HubSpot) and data analysis, preferably in a healthcare setting.
  • Strong analytical skills with the ability to interpret healthcare data and generate actionable insights.
  • Excellent communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
  • Proficiency in CRM software, Microsoft Office Suite, and data visualisation tools.
  • Detail-oriented with strong organisational and project management skills.

What We Offer

  • Contribute to improving patient care and healthcare outcomes in a collaborative and supportive environment.
  • Enjoy a competitive salary with perks.
  • Work with a passionate team dedicated to making a difference in the healthcare industry.

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