Career Opportunities in Personal Banking

4 weeks ago

Sydney, New South Wales, Australia HSBC Full time

At HSBC, we are committed to providing our customers with exceptional service and tailored solutions. As a Personal Banking Consultant at our George Street branch in the CBD of Sydney, you will play a key role in delivering this vision.

Salary

We offer a competitive salary package that reflects your skills and experience. Based on industry standards and the location, we estimate an annual salary of around $70,000 - $90,000 AUD.

About the Role

As a Personal Banking Consultant, you will be responsible for providing personalized banking services to our customers. This includes advising them on suitable products and services, introducing and promoting digital banking solutions, and contributing to customer satisfaction through a customer-centric approach.

Main Responsibilities:

  • Provide a seamless end-to-end customer experience by offering tailored advice on banking products and services.
  • Liaise directly with customers to promote HSBC as their preferred banking partner.
  • Introduce, promote, and assist customers with digital banking solutions to meet their needs.
  • Contribute to customer satisfaction by providing personal banking products and services with a customer-centric approach.
  • Manage customer feedback and enquiries effectively.
  • Participate in ongoing training and development plans.

Requirements

To succeed in this role, you will need:

  • A proven track record in customer excellence gained in banking, sales, hospitality, or retail.
  • The desire to develop your financial expertise and grow your career.
  • The ability to understand and provide solutions to meet individual customer needs.
  • A passion for delivering first-class customer service and making a difference.
  • A proven ability to multitask and strong attention to detail.
  • The Higher School Certificate or equivalent certification.

Benefits

As an HSBC employee, you will enjoy a range of benefits, including:

  • Market-leading subsidised private health cover.
  • Enhanced parental pay and support when returning to work.
  • Subsidised banking products and services.
  • Bonus leave days and wellness programs, including discounted gym memberships.

About Us

HSBC is committed to building a culture where all employees are appreciated and respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.

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