Business Banking Career Development Specialist

4 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

Deliver exceptional customer service and support customers with their banking needs as a Customer Banking Specialist at the Commonwealth Bank of Australia.

Company Overview

The Commonwealth Bank of Australia has been serving local communities for over 100 years, offering market-leading products, services, and technology to over 10 million personal and small business customers.

As part of the Retail Banking Services team, you will play a key role in delivering a seamless banking experience that positively impacts customers' lives.

Job Description

In this role, you will have in-depth conversations with customers about how we can support their overall banking needs, including home loans, business banking, and financial advice.

You will also support customers with enquiries, maintenance on accounts, and process applications for credit products.

Additionally, you will complete financial health checks to assess customers' financial needs and identify any changes, educate customers on our in-branch technology and digital banking options, and problem-solve and provide effective solutions while championing our processes and procedures.

Required Skills and Qualifications
  • Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
Benefits

As a Customer Banking Specialist, you will be part of a collaborative and high-performing culture that offers extensive employee benefits and discounts.

You will also have access to thorough training programs to kickstart your banking career and be supported by a mentor who will guide you through your development journey.

Estimated Salary: $60,000 - $80,000 per annum

This estimated salary range is based on national averages for similar roles in Australia and may vary depending on location, experience, and other factors.

We are an equal opportunities employer and encourage Aboriginal and/or Torres Strait Islander people to apply.

We are committed to providing a safe and inclusive work environment for all employees.

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