Operations Director

4 weeks ago

Sydney, New South Wales, Australia Hudson Australia Full time

Unleash Your Expertise in Luxury Retail

Hudson Australia is seeking a seasoned Luxury Retail Manager to join our team in the Australian market. As an Operations Manager, you will be responsible for leading the day-to-day operations of our luxury boutique, ensuring seamless management of staff attire, POS system compliance, and boutique ambience.

Your Key Responsibilities:

  • Partner with sales teams to set and achieve ambitious targets, inspiring them to align with our brand's vision and serve as the bridge between boutiques to communicate updates on brand evolution, new arrivals, and pricing.
  • Oversee the seamless flow of luxury products, managing import, export, and logistics with precision while ensuring regulatory compliance. Maintain and manage stock levels for high-end items and essential boutique supplies and coordinate the delivery of boutique materials and exclusive gifts.
  • Monitor and elevate customer satisfaction, working closely with HQ to uphold exceptional service standards. Play a pivotal role in recruiting, interviewing, and evaluating sales talent, and implement cutting-edge training programs to foster operational excellence.
  • Collaborate with internal teams-retail, finance, marketing, CRM, HR-to ensure harmonious operations. Assist in developing and managing sales budgets, provide insightful monthly reports on sales, expenses, and stock levels, and actively participate in monthly operations meetings to offer updates and feedback on ongoing projects.

Requirements:

  • A degree in management or a related field, coupled with at least 5 years of experience in luxury retail, hospitality, or a service-oriented industry.
  • A strong grasp of administrative operations, coupled with excellent analytical, problem-solving, and organizational skills, along with familiarity with MS Office applications (Word and Excel), is essential. Fluency in English is required, with proficiency in Mandarin being a secondary preference.
  • Exceptional communication skills, a collaborative spirit, and the ability to perform under pressure and deliver outstanding results.

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