Brand Analyst

15 hours ago


Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly motivated Brand Analyst to join our Amazon Vendor Services (AVS) team. As a Brand Analyst, you will act as a Strategic Account Manager, owning the client-facing relationship with our supply partners and serving in an e-commerce capacity to drive their success.

Key Responsibilities
  • Identify and implement business improvement initiatives that drive growth and enhance the end-customer experience in collaboration with other Amazon programs and teams.
  • Execute tactical support requests for Vendors, including issue troubleshooting, data reporting, supply chain and catalogue management.
  • Build strong relationships with Vendors, providing trusted advice and serving as the central contact for their issues, questions, requests, escalations, and concerns.
  • Liaise with internal departments to resolve Vendor issues and questions quickly and effectively.
  • Teach Vendors how to be more successful on Amazon through training and education on Amazon tools and policies.
  • Collaborate with stakeholders across AVS and wider Amazon teams to drive best possible outcomes for strategic Vendors and customers.
Requirements
  • A natural appetite for learning and ability to pick up new skills quickly.
  • Strong analytical, relationship management, and organizational skills.
  • A focus on identifying problems and creating solutions.
  • Exceptional communication skills and proven track record of building positive working relationships.
  • Drive to deliver results in an ambiguous environment, being detail-oriented while thinking bigger about how we create a compelling customer offer.
About the Team

The AVS team works directly with a selection of the most strategic Retail vendors to improve the value, selection, and convenience across their Amazon business. Our team creates and innovates across brands, processes, and people to grow business results and improve Vendor engagement and satisfaction.

Onboarding Program

The initial onboarding program (AVS Academy) consists of an Orientation week, where graduates meet and network with senior leaders, gain hands-on experience at our Fulfillment Centre, and learn more about our Day 1 culture and Leadership Principles. The second week consists of an AVS Functional Training curriculum, where graduates gain technical experience required for the Brand Analyst role.


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