Brand Analyst

4 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

This is a unique opportunity to join Amazon's Vendor Services team as a Graduate Brand Analyst. As a key member of the team, you will be responsible for driving business growth and improving end-customer experience for our strategic retail vendors.

Key Responsibilities
  • Identify and implement opportunities to improve business input metrics that drive growth and enhance customer experience in collaboration with other Amazon programs and teams.
  • Execute tactical support requests for vendors, including issue troubleshooting, data reporting, supply chain and catalogue management, and follow-up and escalation as necessary.
  • Build strong relationships with vendors, serving as a trusted advisor and central contact for their issues, questions, requests, escalations, and concerns.
  • Liaise with internal departments to resolve vendor issues and questions quickly and effectively.
  • Teach vendors how to be more successful on Amazon through training on Amazon tools and policies, and educating them on relevant growth opportunities in Amazon's ecosystem of products.
  • Collaborate with stakeholders across AVS and wider Amazon teams to drive best possible outcomes for strategic vendors and customers.
  • Lead planning and performance sessions with vendors, and act as their main point of contact at Amazon.
Requirements
  • A natural appetite for learning and the ability to pick up new skills quickly.
  • Strong analytical, relationship management, and organizational skills.
  • A focus on identifying problems and creating solutions.
  • Exceptional communication skills and a proven track record of building positive working relationships.
  • Drive to deliver results in an ambiguous environment, being exceptionally detail-oriented while looking around corners and thinking bigger about how we create a compelling customer offer.
About the Team

The AVS team is committed to developing our pipeline of future leaders by exposing them to various learning and development opportunities. As a Graduate Brand Analyst, you will gain experience and a wide range of responsibilities, including vendor management, in-stock management, content management, and more.

The initial onboarding program (AVS Academy) consists of an Orientation week, where graduates meet and network with senior leaders, get hands-on experience at our Fulfillment Centre, learn more about our Day 1 culture, and deep-dive our Leadership Principles. The second week consists of an AVS Functional Training curriculum, where graduates gain technical experience required for the Brand Analyst role.

We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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