Brand Analyst

3 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly motivated and analytical Brand Analyst to join our Amazon team. As a Brand Analyst, you will play a key role in driving business growth and improving end customer experience for our top brands.

Key Responsibilities
  • Identify and provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.
  • Execute tactical support requests for Vendors, such as issue troubleshooting, data reporting, supply chain and catalogue management.
  • Demonstrate excellent time-management skills and the ability to work independently while using centralized resources and procedures.
  • Build strong relationships with Vendors, be a trusted advisor and the central contact for their issues, questions, requests, escalations, and concerns.
  • Liaise with other internal departments as necessary to resolve Vendor issues and questions quickly and with high quality.
  • Teach Vendors how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon's ecosystem of products.
  • Collaborate and explore innovative ways to identify and execute new product selection, brand management, promotional strategies, operational efficiencies and reporting analysis for your Vendors.
  • Work with varied stakeholders across AVS and wider Amazon teams such as Vendor and Category Managers, Instock, Finance, Operations, Marketing to drive best possible outcomes for your strategic Vendors and customers.
  • Lead planning and performance sessions with your strategic Vendors, and act as their main point of contact at Amazon.
Requirements
  • A natural appetite for learning and the ability to pick up new skills quickly.
  • Strong analytical, relationship management and organizational skills.
  • A focus on identifying problems and creating solutions.
  • Exceptional communication skills and a proven track record of building positive working relationships.
  • Drive to deliver results in an ambiguous environment, being exceptionally detail orientated while looking around corners and thinking bigger about how we create a compelling customer offer.
About the Team

The Amazon Vendor Services (AVS) team works directly with a selection of the most strategic Retail vendors (supplier partners) to improve the value, selection and convenience across their Amazon business.

Our team creates and innovates across brands, processes and people to grow business results and improve Vendor engagement and satisfaction.

Onboarding Program

The initial onboarding program (AVS Academy) consists of an Orientation week, where graduates meet and network with senior leaders, get hands on experience at our Fulfillment Centre, learn more around our Day 1 culture and deep dive our Leadership Principles.

The second week consists of an AVS Functional Training curriculum, where graduates gain technical experience required for the Brand Analyst role.

AVS Academy is designed to develop our pipeline of future leaders, by exposing them to various learning and development opportunities.

Basic Qualifications
  • You must be in the final year or have completed your university studies within the past 12 months of applying of a relevant university undergraduate or postgraduate degree.
Preferred Qualifications
  • Prior experience in Retail, Consulting or Finance, managing multiple stakeholders or working in data analytics (Excel, SQL, Tableau) is beneficial but not essential.
  • Having strong account or client relationship management skills is also desired.

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