Brand Analyst

14 hours ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly motivated Brand Analyst to join our Amazon Vendor Services (AVS) team. As a Brand Analyst, you will play a key role in driving business growth and improving vendor engagement and satisfaction.

Key Responsibilities
  • Identify and implement opportunities to improve business input metrics that drive growth and enhance the end-customer experience in collaboration with other Amazon programs and teams.
  • Execute tactical support requests for vendors, including issue troubleshooting, data reporting, supply chain and catalogue management, and follow-up and escalation as necessary.
  • Build strong relationships with vendors, serving as a trusted advisor and central contact for their issues, questions, requests, escalations, and concerns.
  • Liaise with internal departments to resolve vendor issues and questions quickly and effectively.
  • Teach vendors how to be more successful on Amazon through training on Amazon tools and policies and educating them on relevant growth opportunities in Amazon's ecosystem of products.
  • Collaborate with stakeholders across AVS and wider Amazon teams to drive best possible outcomes for strategic vendors and customers.
  • Lead planning and performance sessions with strategic vendors and act as their main point of contact at Amazon.
Requirements
  • A natural appetite for learning and the ability to quickly pick up new skills.
  • Strong analytical, relationship management, and organizational skills.
  • A focus on identifying problems and creating solutions.
  • Exceptional communication skills and a proven track record of building positive working relationships.
  • A drive to deliver results in an ambiguous environment, being exceptionally detail-oriented while looking around corners and thinking bigger about how we create a compelling customer offer.
About the Team

The AVS team works directly with a selection of the most strategic Retail vendors to improve the value, selection, and convenience across their Amazon business. Our team creates and innovates across brands, processes, and people to grow business results and improve vendor engagement and satisfaction.

We are committed to a diverse and inclusive workplace and are an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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