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Advanced Cloud Contact Centre Solutions Specialist
3 weeks ago
Be among the first to discover a career opportunity that will take your professional development to new heights.
We are seeking an experienced Senior Engineer to join our team based in Sydney and work on an exciting project for one of our leading clients in Australia.
This is a fantastic chance to build intelligent, cloud-first contact centre solutions that enhance customer experience and operational efficiency.
Key Responsibilities:
- Design and implement Customer Service solutions for contact centres using Microsoft Dynamics 365.
- Integrate D365 with Azure, Office 365, and other cloud tools for omnichannel customer engagement.
Technical Leadership
- Guide agile development teams and mentor junior engineers.
- Collaborate with stakeholders to deliver scalable, secure solutions.
Customisation & Configuration
- Tailor D365 CE modules, workflows, dashboards, and business rules to meet client needs.
Client & Stakeholder Engagement
- Work with internal users and external partners to gather requirements.
- Participate in solution envisioning, demos, and workshops.
Required Skills:
- Strong hands-on expertise in Microsoft Dynamics 365 CE – particularly Customer Service & Omnichannel Engagement.
- 2+ years in cloud-based systems / distributed computing.
- Experience with Azure, Power Platform, and integration tools.
Preferred Qualifications:
- Bachelor's degree in Computer Science / Engineering.
- Microsoft certifications in D365 / Azure.
- Experience with large-scale CRM implementations.
About this role:
- This is a mid-senior level position.
- The employment type is full-time.
- The job function includes Human Resources, Information Technology, and Project Management.
Industries:
- Staffing and Recruiting
- Information Services
- Technology
- Information and Media
