Dedicated Customer Service Advocate

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000
Customer Experience Specialist

About the Role

We are seeking a skilled and dedicated individual to serve as our Customer Experience Specialist. This role will involve interacting with customers, ensuring their needs are met, and delivering exceptional service.

Key Responsibilities:

  • Manage high-volume inbound calls from customers, focusing on first-call resolution.
  • Address general enquiries, including making bookings for freight collection.
  • Provide customers with product and service information, highlighting available options.
  • Upsell products and services when appropriate, tailoring recommendations to individual customer needs.

Requirements:

  • At least one year's experience in a customer-facing role.
  • Excellent attention to detail, with a focus on accuracy and precision.
  • A positive attitude, with a strong commitment to customer service.
  • The ability to take initiative, prioritizing tasks to deliver the best solutions.
  • Collaborative team player who supports colleagues in achieving shared goals.

What We Offer:

  • Comprehensive two-week classroom training program, providing in-depth knowledge and skills.
  • Supportive work environment that fosters growth and development.
  • Career advancement opportunities, tailored to individual strengths and aspirations.
  • Tuition assistance, helping employees further their education and enhance their careers.
  • A culture that values employee well-being, recognizing the importance of work-life balance.

Our Commitment to Excellence:

  • Continuously evaluate and improve our services, ensuring they meet the highest standards.
  • Invest in cutting-edge technology, enhancing efficiency and effectiveness.
  • Promote a culture of innovation, encouraging creativity and collaboration.

  • Customer Advocate

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $70,000 - $90,000

    As a dedicated customer advocate, you will serve as the primary point of contact for our clients, providing exceptional service and support to ensure their complete satisfaction.Key ResponsibilitiesBecome an authority on our products, developing a deep understanding of customers' business needs and operational objectives.Effectively communicate with...

  • Customer Experience Advocate

    4 days ago

    Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $38,000 - $71,000

    Job Title: Customer Experience AdvocateJob Description:We're seeking a dedicated customer experience advocate to provide top-notch support and resolve inquiries efficiently.You will be the initial point of contact for customers, assisting them in navigating their super with clarity and care.Your key responsibilities include:Delivering personalized support...

  • Dedicated Customer Experience Specialist

    1 week ago

    Gold Coast, Queensland, Australia beBeeAmbassador Full time $40,000 - $80,000

    As a Holiday Casual Team Member, you will be responsible for creating memorable moments for our customers and advocating for our Foundations.Your key responsibilities include replenishing and merchandising product, working together with your team to drive results, and maintaining store appearance.Our diverse, fun-loving, and empowered team is dedicated to...

  • Customer Experience Advocate

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $55,000 - $70,000

    We are seeking passionate professionals to fill the role of Customer Experience Advocate, a permanent position with multiple positions available, offering a fantastic opportunity for individuals who thrive in a dynamic environment and value collaboration, creativity, and integrity.This is a crucial role in assisting families and carers by answering inbound...

  • Dedicated Customer Service Associate

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $45,000 - $65,000

    Front-of-House Service Professional\We are seeking a highly motivated and customer-focused individual to join our team as a Front-of-House Service Professional. This is an excellent opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer experiences while maintaining high standards of service quality,...

  • Dedicated Customer Service Professional

    3 days ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $90,000 - $110,000

    Job SummaryWe are seeking a dedicated professional to provide exceptional customer service and support in our store.This role involves working with customers to understand their needs and providing tailored solutions.You will be responsible for maintaining accurate records, achieving sales targets and contributing to a positive team environment.To succeed in...

  • Customer Support Advocate

    4 days ago

    Gold Coast, Queensland, Australia beBeeEmpathy Full time $50,736 - $60,816

    Job Title: Customer Support Advocate About the Role:The primary function of this role is to serve as the key contact point for members, offering guidance and support with regard to superannuation.This position entails delivering personalized assistance through multiple channels, including voice, web chat, mobile apps, and social media platforms.Key...

  • Dedicated Customer Service Specialist

    6 days ago

    Gold Coast, Queensland, Australia beBeeCustomerSupport Full time $45,880 - $60,550

    Job OpportunityWe are seeking a dedicated individual to provide top-notch customer service and support.The ideal candidate will be responsible for delivering exceptional support to clients regarding their products or services.Main Responsibilities:Serve as the primary contact for members, offering clear and concise guidance on various topics.Provide...

  • Dedicated Service Expert

    3 days ago

    Gold Coast, Queensland, Australia beBeeSpirited Full time $60,000 - $72,000

    What We're Looking ForWe want to hire spirited individuals who will leave a mark on our business and help create a more sociable future.They'll engage with customers by sharing their passion for our products and create special moments that their customers will rememberThey'll be advocates for our loyalty programs by letting customers know about our benefits...

  • Customer Service Advocate

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Customer Service ExpertWe are seeking a passionate and skilled Customer Service Expert to join our team in a fast-paced call centre environment.The ideal candidate will be responsible for delivering exceptional customer service, resolving issues efficiently, and providing clear instructions to customers regarding public transport in Queensland.