Territory Service Manager

3 days ago

Scoresby, Victoria, Australia KION Group Full time
About the Role

Linde Material Handling, a major player in the Material Handling industry in Australia since 1971 and part of the global KION Group, is seeking a Territory Service Manager to join our team. As a key member of our organization, you will be responsible for managing a team of Field Service Technicians and driving efficiency, profitability, and productivity in our processes and customer experiences.

Key Responsibilities
  • Manage and guide a team of Field and site-based Service Technicians to deliver high-level customer service.
  • Manage budget requirements to ensure targets are achieved and implement improvements to drive efficiency and profitability.
  • Attend review meetings with customers as required and identify business initiatives to grow revenue and gross margin.
  • Implement and drive regular meetings with Service Technicians to support and monitor performance and implement training and development initiatives when required.
Requirements for Success
  • Experience in the material handling industry is preferred, with previous team management and leadership experience.
  • Demonstrated strong communication skills, both verbally and in writing, and experience managing budgets, P&Ls, and implementing improvement initiatives.
  • Experience managing strong relationships and delivering high-level customer service.
What We Offer
  • Competitive salary with annual bonus and company car/car allowance.
  • Ongoing support for your professional career development.
  • Work alongside industry professionals and be mentored to grow your knowledge.
  • A well-structured induction training program to set you up for success from day one.
  • A birthday gift to celebrate you each year.
  • Anniversary bonus to celebrate your big milestones with us.
  • Company shirt and jacket to welcome you to the team.

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