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Service Operations Manager
2 months ago
Daikin is a leading global company with a rich history and reputation for excellence in the air conditioning industry. Our success is built on the foundation of our people, who strive to think differently and drive innovation. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.
The OpportunityWe are seeking an experienced Service Manager to join our Service team in Scoresby VIC. As a key member of our team, you will play a pivotal role in strategy development and execution for the Service team. Your primary objective will be to achieve strategic objectives and become a leader in Applied Solutions Business in Australia by focusing on providing high-quality service and growing the business profitably.
Key Responsibilities- Strategy Development and Execution: Develop and execute the Applied Service Strategy for the region to achieve our goal of becoming the leader in Applied Solutions Business in Australia.
- Service Delivery and Quality: Provide support to applied products, including commissioning, maintenance, warranty service, and breakdown services.
- Customer Management: Act as an interface for customers on Applied product performance and quality while developing and maintaining customer relationships.
- Staff Management and Development: Lead, coach, and encourage staff, especially technicians under your direction and supervision, to achieve performance objectives in your region.
To be considered for this opportunity, you will need to possess the following:
- At least 10 years' experience in the HVAC or similar industry, with 5-7 years in a management capacity and 3-5 years in a technical role.
- A general understanding of HVAC with a specific focus on Applied Products - Chillers, Controls, and Airside.
- Demonstrated ability to manage projects and achieve project milestones.
- Strong people management skills, with particular emphasis on developing teams and driving performance.
- Excellent communication skills, with the ability to deliver clear messages and communicate with impact using appropriate language and understanding.
- Ability to identify, promote, and implement continuous improvements to increase efficiency and enhance quality.
This is an excellent opportunity to join a professional global company offering an attractive remuneration package. The successful person will also be offered support and encouragement to undertake training and up-skill programs.
