Contact Centre Representative

1 week ago


Bedford Park, South Australia Randstad Full time

Randstad, a leading recruitment agency in Australia, is currently seeking skilled professionals to join the Contact Centre team at Bedford Park.

The core function of this role is to provide exceptional customer service to all customers, focusing on the hardships space. You will be working in a dynamic and supportive team within a culture that fosters innovation and growth.

Key responsibilities include:

  • Managing inquiries for existing customers relating to their mortgages
  • Responding to customer queries with urgency and empathy
  • Dealing with hardship calls and developing solutions
  • Continuously improving customer experience through collaboration and feedback

To succeed in this role, you will need:

  • A strong background in handling difficult customer interactions
  • High levels of empathy and resilience
  • Professionalism and empathy when handling inbound and outbound calls
  • Proven examples of strong customer focus and dispute resolution
  • Attention to detail and accuracy
  • Ability to work a rotating roster between 8am-8pm Monday-Saturday

This exciting opportunity offers:

  • A competitive salary of $37.66 per hour
  • A chance to work with one of Australia's largest banking institutions
  • Full-time hours provided, with potential for casual assignments to become permanent
  • Onsite parking and multiple benefits and discounts

If you have the skills and passion to excel in this role, please submit your CV in MS Word format for consideration.



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