Customer Experience Advocate

2 days ago


Bedford Park, South Australia Randstad Full time

Randstad is seeking professionals to join Australia's largest bank within their Contact Centre team at Bedford Park.

The core function of this role is to deliver exceptional customer service, primarily in the hardships space. You will be part of a dynamic and supportive team in a culture and working environment that sets us apart.

  • Manage inquiries for existing customers related to their mortgages
  • Respond to customer queries with empathy and professionalism
  • Resolve hardship calls by providing solutions
  • Identify opportunities to delight our customers
  • Contribute to the development and continuous improvement of customer experience

The ideal candidate has:

  • A strong background in handling difficult calls or customers
  • High level of empathy and resilience
  • Professionalism when handling inbound and outbound calls
  • Proven examples of strong customer focus and dispute resolution
  • Possess high attention to detail and accuracy
  • Ability to work a rotating roster between 8am-8pm Monday-Saturday

This opportunity offers:

  • Onsite parking at Bedford Park
  • A competitive pay rate of $37.66 per hour
  • A chance to work with one of Australia's largest banking institutes
  • Full-time hours with casual assignment and potential for permanent position
  • Multiple exciting benefits and discounts

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