Front Office Team Member
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Front Office All Rounder to join our team at Mercure Penrith. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for our visitors.
Key Responsibilities:- Guest Service: Greet guests with a warm welcome, provide exceptional service, and anticipate their needs to ensure a memorable experience.
- Front Office Operations: Manage the check-in and check-out process, maintain guest confidentiality, and ensure procedures are followed for guest services.
- Food and Beverage Service: Provide food and beverage service to guests, including barista and bar service, food preparation, and ensuring high levels of food safety.
- Communication: Communicate effectively with other departments to ensure guest requests are completed efficiently and guest feedback is shared with the team.
- Training and Development: Participate in training and development programs to enhance skills and capabilities to increase the guest experience.
- Previous Experience: Previous experience as a Receptionist in the hospitality industry is preferred.
- Language Skills: A passion for service excellence and fluent in the English language.
- Personality: Confident, vibrant, outgoing, and professional personality with the ability to juggle competing demands.
- Physical Requirements: Physically fit and able to complete a full shift on your feet.
- Flexibility: Flexibility to work across a 7-day roster including weekends, public holidays.
- Certifications: Must hold a current NSW RSA Certificate.
- Great Benefits: Worldwide accommodation and food & beverage discounts from your first day.
- Flexible Work Arrangements: Work your way at Accor with flexible work arrangements.
- Endless Learning Opportunities: Endless learning & career development opportunities with Australia's largest hospitality group – Accor.
Apply now to begin your journey with Mercure Penrith, we look forward to receiving your application.
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