Senior Front Office Supervisor

3 weeks ago

Penrith Municipality, Australia Accor Full time

Job Summary:

As a key member of the Mercure Penrith team, the Assistant Manager will be responsible for leading the Front Office and providing exceptional guest experiences. This role requires a natural leader with outstanding customer service skills, ability to manage multiple tasks, and a dedication to excellence.

Key Responsibilities:

  • Coordinate and manage day-to-day Front Office operations, ensuring seamless guest experiences.
  • Lead and inspire the team to deliver exceptional service, encouraging a culture of excellence.
  • Manage guest requests, resolve complaints, and provide proactive solutions.
  • Develop and train team members to meet the highest standards.
  • Ensure the hotel's health, safety, and security protocols are maintained.
  • Collaborate with the Front Office team to achieve business objectives and improve operational efficiency.

Requirements:

  • Previous Front Office experience in the hotel industry, with a focus on customer service and leadership.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with guests and team members.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Operational knowledge of hotel software systems, preferably Opera Cloud.
  • Availability to work evening shifts, including weekends and public holidays.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development within Accor.
  • Flexible work arrangements and a dynamic work environment.
  • Recognition and rewards for outstanding performance.

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