Chief Credit Risk Officer

2 weeks ago

Sydney, New South Wales, Australia beBeeInnovation Full time $180,000 - $220,000
Senior Manager Collections Strategy

Job Description:

As a Senior Manager, you will play a critical role in leading the transformation of collections strategy, overseeing a large team, and driving the adoption of AI and advanced analytics to improve customer engagement and credit outcomes.

Responsibilities:

  • Develop and execute innovative collections strategies across retail credit products.
  • Oversee the transformation of the operating model, embedding AI and automation to enhance efficiency and customer experience.
  • Monitor portfolio-level credit risk exposures and ensure alignment with risk appetite and tolerance thresholds.
  • Develop and implement credit risk policies and standards in consultation with business leadership.
  • Provide strategic insights and practical recommendations to senior management on credit risk and collections performance.
  • Lead complex credit risk projects and process redesign initiatives to modernise collections and uplift team capability.
  • Manage and develop a high-performing team of 20+ professionals, fostering a culture of innovation and continuous improvement.
  • Engage with stakeholders, clients, and governance forums to provide guidance, challenge, and thought leadership.
  • Research and apply best practices in credit risk and collections strategy to ensure future readiness.

Requirements:

  • Proven senior leadership in credit risk or collections strategy, with a strong understanding of risk frameworks and portfolio management.
  • Experience managing large, analytics-heavy teams and leading transformation initiatives.
  • Thought leadership in AI and automation, with the ability to reimagine customer engagement and operational processes.
  • Strong stakeholder engagement and communication skills across senior internal and external audiences.
  • Strategic thinking and innovation mindset, with the ability to challenge legacy processes and design future-fit solutions.
  • A role model for our values: Care, Courage, and Commitment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Diverse and inclusive work environment.

About Us:

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We support our people through skill development, collaboration, flexibility, and internal mobility.

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