Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia Toll Transport Pty Ltd Full time

About Toll Group

Toll Transport Pty Ltd is a leading logistics provider, offering a range of services to support our customers' supply chain needs. With over 130 years of experience, we have built a reputation for delivering exceptional customer service and solutions that meet the unique needs of each business.

Our Global Logistics division provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialized integrated logistics services to customers in various industries, including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries, and agriculture. Our customers operate in challenging environments, requiring a logistics partner who can match their needs.

The Opportunity

We are seeking experienced customer service professionals to join our Resources & Industrials function based in Laverton North. The successful candidates will be responsible for:

  • Providing high-quality customer service to key account customers, driving customer satisfaction and retention through overall business success.
  • Processing orders using PWMS and RAMCO via data entry (current management systems).
  • Ensuring the highest level of service is provided to internal, external customers, and stakeholders.
  • Serving as the first point of contact for any queries.
  • Buidling relationships and effectively communicating with all stakeholders, including customers, warehouse, and transport teams, as required.

About You

To succeed in these roles, you will need:

  • Previous experience in a high-volume customer service position, including high-level data entry.
  • Experience or exposure to the transport or warehouse industry is highly regarded.
  • Excellent computer literacy – MS Office knowledge and typing skills.
  • Excellent communication and interpersonal skills.
  • Organizational, time management, communication, conflict resolution, and customer service skills.

What We Offer

We offer a competitive salary package, including an estimated $70,000 per annum, depending on experience, plus benefits and opportunities for growth and development. At Toll, you can help play a vital role in delivering what matters. Join us and discover a career that's full of purpose and opportunity.

If you're passionate about providing exceptional customer service and have a strong desire to work in a fast-paced, dynamic environment, please apply now. We look forward to hearing from you

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