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IT Infrastructure Technician

3 weeks ago

Ipswich, South Dakota, Australia beBeeDesktopSupport Full time $30,000 - $40,000

The Desktop Support Specialist role is a pivotal position requiring 4-6 years of experience. The successful candidate will be based in various locations, offering the opportunity to work in diverse settings.

Main Responsibilities:
  • Deliver expert technical assistance and support to clients, ensuring seamless IT operations and infrastructure management.
  • Analyze and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
  • Manage user accounts and permissions through Active Directory, ensuring compliance with company policies.
  • Assist with the installation, configuration, and updating of Windows operating systems and software applications.
  • Maintain comprehensive documentation of IT support processes and solutions for future reference and training purposes.
Key Qualifications:
  • Demonstrate proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
  • Exhibit strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
  • Showcase in-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
  • Possess extensive experience with Windows OS to configure, manage, and support desktop environments.
  • Demonstrate excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.