it support technician

1 day ago

Ipswich, South Dakota, Australia IPRS Group Full time
Overview

IPRS Group are a leading health and wellbeing business comprising of 4 organisations providing a diverse range of clinical products to clients in the public and private sectors. We support our organisations whose services improve the lives of thousands of people each year. We are looking for an IT Support Technician to join our can-do, upbeat IT Support Team. This is an onsite role at our head office location in Claydon, Suffolk IP6 0FU.

Position

The duties of the IT Support Technician include being a reference point for all IT related queries from internal users, ensuring all information is captured into a defined task with desired outcomes. This role includes managing the support inbox and delivering exceptional service when handling requests via email, telephone or face to face. The IT Technician will perform the majority of break/fix IT issues with support from the IT Manager or Managed Service Provider. Additional duties include supporting other IT Team members in resolving issues remotely or onsite.

Main Duties

As an IT Support Technician for IPRS Group, you will be responsible for IT support across the IPRS Group including:

  • Provide IT Support to end users across all businesses
  • Complete allocated tasks to a high standard
  • Answer inbound calls, record IT issue requests within a task, with desired outcome and time taken
  • Handle new hardware requests, including ordering, setup and distribution
  • Complete assigned project work to a high standard as prescribed by the IT Manager
  • Monitor Desktops, Servers and Networks
Requirements

To be seriously considered for the role of IT Support Technician, please have the following:

Qualifications: Essential (E) and Desirable (D) indicators are shown where applicable.

  • GNVQ/NVQ Level 2 qualification or equivalent
  • 6 GCSE/O level passes Grade 9-4 (A*-C) or equivalent, including English and Math
  • Recognized ICT qualifications (Desirable):
  • CompTIA A+
  • CompTIA Security+
  • MCSE: Server Infrastructure
  • MCSE: Desktop Infrastructure
  • MCSA: Windows 7/8/10/11
  • Full UK Driving License
  • Ability to pass DBS Checks
    • Experience: A minimum of 1-2 years IT experience; experience using various Microsoft programs; experience with IT technologies including Windows 10/11, Desktops, Laptops, Mobile devices, Servers (Windows Server, Linux, Azure Cloud, 365, Exchange, Entra, Intune portals); knowledge of 3CX Admin Console (Desirable); Apple Business Manager Portal for iPhone setup (Desirable); Active Directory, Group Policies and File Servers
    • Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (Desirable)
      • Knowledge: Using and Supporting Microsoft Office; Supporting computer networks; Installing PCs/Upgrading software; Data download and transfer; Network and system monitoring; Routine system administration
        • Skills: Hardware troubleshooting, software troubleshooting, networking, system administration, security awareness, remote support tools, help desk software and ticketing systems
        Other Information
        • Salary: £25,396.00 - £28,000.00 per annum
        • Location: Onsite Claydon, Suffolk, IP6 0FU
        • Hours: 40 hours per week, Monday - Friday
        • Position: Permanent
        Benefits
        • Employee Assistance Programme including free confidential counselling
        • High-street discounts
        • 25 days annual leave plus 8 bank holidays; increases with service; option to purchaseAdditional leave
        • Moving Day Leave
        • Company pension scheme
        • Recruit a Friend bonus scheme up to £1,500
        • Environmental Initiatives
        • Westfield Health Cash Plan
        • Free Eye Tests every 2 years
        • Free annual Flu-Vaccination
        LNKD1_UKTJ
        #J-18808-Ljbffr

  • it support technician

    2 days ago

    Ipswich, South Dakota, Australia IPRS Group Full time

    OverviewIPRS Group are a leading health and wellbeing business comprising of 4 organisations all providing a diverse range of clinical products to a wide range of clients in the public and private sectors. IPRS Group provide support to our organisations whose services have a huge impact into improving the lives of thousands of people each year.We are looking...

  • Clinical Support Technician

    7 days ago

    Ipswich, South Dakota, Australia Candino CA Full time

    OverviewThe Surgical Assessment Unit at Ipswich Hospital are looking for a highly motivated individual to join us as a Clinical Support Technician. You will become part of our friendly and well-established Clinical Support Technician Team, providing excellent support to our medical and nursing staff to facilitate patient flow through the surgical assessment...

  • SkillBridge Program

    2 weeks ago

    Ipswich, South Dakota, Australia Kia Veterans Technician Apprenticeship Program (VTAP) Full time

    OverviewEducational Resource Systems Inc. (ERS) is seeking a highly motivated and experienced Veteran Recruiter/Sourcer to join our team. The ideal candidate will play a key role in recruiting and sourcing talented veterans with the skills and dedication to become successful automotive technicians. If you are passionate about connecting veterans with...

  • Technician

    1 week ago

    Ipswich, South Dakota, Australia Konecranes Full time

    OverviewJoin to apply for the Technician role at Konecranes.Location: Carole Park, Queensland.Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We are committed to ensuring that all employees and job applicants are treated fairly in an environment free from...

  • Pharmacy Technician

    2 weeks ago

    Ipswich, South Dakota, Australia The Boots Company PLC Full time

    Our Pharmacy Technicians make a real difference by delivering outstanding patient-centred service to the communities we serve; from triaging patients, to inspiring and coaching the healthcare team, and providing expert technical advice on the supply of medicines.About the opportunityAt Boots we are at the forefront of innovation in community pharmacy working...

  • Technician Development Programme

    2 days ago

    Ipswich, South Dakota, Australia beBeeCareer Full time $42,000 - $60,000

    Heavy Vehicle Technician Apprenticeship OpportunityEager to launch a career in the heavy vehicle engineering sector? We invite motivated, hands-on individuals to join our team of skilled technicians.As an Apprentice Heavy Vehicle Technician, you will work alongside experienced professionals learning how to repair, service, MOT and maintain modern trucks,...

  • Technician A

    6 days ago

    Ipswich, South Dakota, Australia Freightliner Full time

    OverviewJoin to apply for the Technician A role at FreightlinerFreightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering...

  • Apprentice Technician

    2 days ago

    Ipswich, South Dakota, Australia AB Volvo Full time

    Select how often (in days) to receive an alert:Join our Team as an Apprentice HGV Technician at Volvo Truck and BusJoin the Future of Heavy Vehicle Engineering – Volvo Truck & Bus Apprenticeships 2026Are you ready to kick-start a career that keeps the world moving? Volvo Truck & Bus is opening applications for HGV Technician Apprenticeships starting in...

  • Pharmacy Technician

    2 weeks ago

    Ipswich, South Dakota, Australia The Boots Company PLC Full time

    Our Pharmacy Technicians make a real difference by delivering outstanding patient-centred service to the communities we serve; from triaging patients, to inspiring and coaching the healthcare team, and providing expert technical advice on the supply of medicines.About the opportunityAt Boots we are at the forefront of innovation in community pharmacy working...

  • Simulation Technician-EN

    2 days ago

    Ipswich, South Dakota, Australia CAE Full time

    OverviewJoin to apply for the Simulation Technician-EN role at CAECAE equips people in critical roles with expertise and solutions to create a safer world. We digitalize the physical world, deploying software-based simulation training and critical operations support solutions. We empower pilots, cabin crew, airlines, and defense and security forces to...