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Front Office Team Member

2 months ago

Glen Waverley, Victoria, Australia AccorHotel Full time
Job Description

We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Welcoming guests to the hotel and providing information on facilities and services.
  • Accurately checking in and out guests using our property management system.
  • Responding to guest enquiries and requests in a timely and efficient manner.
  • Handling cash, credit card transactions, and company accounts with accuracy and attention to detail.
  • Operating telephones and transferring calls to the appropriate team member to ensure seamless communication.

Requirements:

  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive attitude with a passion for delivering exceptional customer service.
  • The ability to work a variety of shifts, including early mornings, late evenings, and weekends.

Why Work for AccorHotel?

We offer a dynamic and supportive work environment, with opportunities for career growth and development. As a member of our team, you will have access to on-the-job training, mentorship, and exclusive benefits.

Benefits:

  • Be part of a global hospitality company with limitless possibilities.
  • On-the-job training and mentorship to help you succeed.
  • Access to career advancement and personal development opportunities.
  • Enjoy exclusive AccorHotel discounts and global benefits.