Senior Premium and Credit Account Manager

2 months ago

Melbourne, Victoria, Australia GB - Global Full time
About the Role

We are seeking an experienced professional to provide professional and customer-focused premium and credit management services for our Workers Compensation clients.

Key Responsibilities:
  • Process renewals and annual adjustments to premium
  • Identify and report risks that may adversely impact the business
  • Understand and comply with policies and procedures around securing and handling company and client information
  • Achieve monthly productivity levels as designated by management
  • Analyze and forecast client premium projections
  • Answer premium-related queries via telephone, written correspondence, or client visits
  • Maintain employer information and workplace details
  • Accurately assess and allocate Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping
  • Resolve complaints in accordance with company guidelines
  • Create arrangements for premium repayment in line with GBS and VWA guidelines
  • Comply with the Accident Compensation Act 1985, Premiums Order, and other relevant legislative requirements
  • Identify opportunities for process improvement
  • Proactively manage the debtor position to maintain external business relationships
  • Attend internal and external training courses to update technical knowledge and personal development
  • Control the value, number, age, and proportion of outstanding premium while maintaining scheme benchmarks
  • Investigate legal recovery action as required
  • Accept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager
About You

We are looking for a candidate with:

  • Workers Compensation/Premium and Credit Management experience
  • Experience in a client service role
  • Knowledge of general business and administrative practices
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • PC literate – Database and Microsoft Office
  • Excellent time management and organizational skills
  • Industry-specific qualifications highly regarded
  • Coaching and mentoring skills highly regarded
About Us

Gallagher Bassett is a leading organization that values collaboration and making a positive impact in the lives of our clients and claimants.

We offer a collaborative working environment, flexible work arrangements, and opportunities for ongoing education and development.

Our benefits package includes:

  • Attractive remuneration packaging
  • Flexible work arrangements
  • Paid parental leave
  • Collaborative working environment
  • Opportunities for ongoing education and development
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs
  • Staff benefits including additional purchased leave, volunteer leave days, retail discounts, and more
Our Commitment to Inclusion and Diversity

Gallagher Bassett is committed to creating an inclusive and diverse work environment.

We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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